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National Grid Senior Program Manager, Community and Customer Management in Melville, New York

About us

National Grid is hiring a Senior Program Manager of Community and Customer Management. This position is located in Melville, NY.

Everyday we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

To deliver high quality learning experiences that meet clients' technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions.

Job Purpose

Act as a key driver of the Project C strategy, developing action plans to achieve short- and long-term goals related to the investment areas- Workforce Development; Environmental Justice & Social Equity; Clean Energy & Sustainability; Community Engagement & Neighborhood Investment

Key Accountabilities

  • Design, plan and implement initiatives using established project management principles and engaging a variety of cross-functional partners across all departments and external stakeholders

  • Contribute to the development of internal and external communications, including public reports, newsletters/updates and webinars and website, social media content and blogs.

  • Represent the Company in project C related activities initiatives, collaborations, and events.

  • Use benchmarking and research skills to proactively identify issues, risks and trends that impact the strategy

  • Manage project budgets, schedules, action plans and resources to project completion.

  • Translate Community Impact vision and strategy into concrete project plans, policies, and budgets

  • Help establish measurement approach and track progress towards priority goals


  • Communication with outstanding presentation and strong written and verbal communication skills

  • Team orientated, collaborative, diplomatic, and flexible

  • Strong time management and organization skills with ability to prioritize effectively

  • Ability to clearly and concisely communicate ideas, concepts and proposals to engage and excite team members and senior leaders

  • Ability to manage multiple concurrent programs with strong attention to detail and accountability to high standards of excellence

  • Able to handle sensitive and confidential information with discretion

  • Strong project management experience: ability to execute detail-oriented project management across multiple projects at same time

  • Flexible with team roles and amenable to pitching in as needed to meet our collective goals - willing to be a utility player and ensure the job gets done

  • Proven record of moving projects from concept to completion and experience with piloting ideas and scaling what works

  • Humble and helpful collaborator with our external partners and internal colleagues

  • Excellent written and verbal communications with ability to adapt style, message, and format across diverse internal and external audiences

  • Keen understanding of systemic inequities and economic disparities in the Company‚Äôs key markets, as well as the stakeholders (e.g., government, corporate, education) working on related issues there

  • Familiar with systemic theories of change in service of economic opportunities for low-income communities and communities of color

  • Self-starter with the ability to drive projects independently

  • Experience analyzing a range of OKRs to measure performance and drive strategic decision-making and prioritization; comfortable with measurement of quantitative impact and data visualization

  • Strong communicator and effective at driving stakeholder engagement

  • Energized by working in a fast-paced, data-driven culture

  • Experience working on initiatives to drive equitable economic outcomes for marginalized communities

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team