PSEG Customer Service Associate (Bilingual) in Melville, New York
Requisition : 76300
PSEG Company: PSEG Long Island
Salary Range : $ 21.03 - $ 26.77
Incentive : Not applicable
Work Location Category : Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.
PSEG is a diversified energy company headquartered in Newark, N.J. Established in 1903. The company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas (PSE&G) is New Jersey's largest provider of electric and gas service – serving 2.2 million electric customers and 1.8 million gas customers. Another member of the PSEG family of companies, PSEG Long Island, operates the electric transmission and distribution system of the Long Island Power Authority, with 1.1 million customers.
PSEG also owns and operates a diverse fleet of power plants with approximately 10,600 megawatts of generating capacity located primarily in the Mid-Atlantic and Northeast regions and has solar energy facilities throughout the United States.
PSEG is a Fortune 500 company included in the S&P 500 Index and is a decade-long member of the Dow Jones North America Sustainability Index. PSEG has approximately 13,000 employees, who are carrying forward a proud tradition of dedicated service that has continued over more than 100 years. Experience the personal challenge of working for a world class organization and leader in the Utilities and Energy industry as a Customer Service Associate at our Call Center in Melville, NY.
Job Duties & Responsibilities
Answer inbound calls in a fast paced, high volume Call Center. Positively interact with customers concerning accounts for processing: new service, explain bills, take payments/meter readings, payment agreements, etc with the highest degree of courtesy and professionalism focusing on first call resolution. Ability to multi-task by using web-based computer tools to analyze customer’s accounts, bills, payments and billing corrections relative to accounts and explain to customers often offering various solutions. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Must work within prescribed telephone and customer satisfaction goals. Must accept feedback and change behavior from quality assessments. Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.
Years of Experience
High School Diploma or GED
• Strong Customer Service Communication Skills
• Self-Starter with the ability to handle customer contacts in a pleasant and courteous manner.
• Proficient in typing and grammar
• Accurate data entry skills and ability to conduct simple math calculations
• Computer literacy/proficiency in a Windows Operation System
• Must pass computerized customer service entrance exam
• Must be available to work additional hours as needed especially during storm conditions.
• Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.
• One year of call center, other direct telephone contact or in-person customer contact experience
• Associates Degree
• Fluent speaking and writing in Spanish
• Proficient in MS Office Suite
Licenses or Certifications
Training and Courses
Company Typing Test - Knowledge of Typing - 20 wpm. PC Simulation.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. All drug and alcohol testing for federally regulated roles is inclusive of marijuana. Employees who transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site ( https://jobs.pseg.com/ ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email firstname.lastname@example.org.
If you need to request a reasonable accommodation to perform the essential functions of the job, email email@example.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Pay Transparency Nondiscrimination Provision
Diversity at PSEG: Equal Opportunity Employer
PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
Need to request an accommodation?
If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
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