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Eversource Energy Senior Coordinator, Facilities in Manchester, New Hampshire

Role and Scope of Position:

Under minimal supervision, assist the facility management team in ensuring that client facility needs are successfully met.

Essential Functions:

Project management:

  • Assist project management team with renovation and new construction projects from design inception through construction completion
  • Create vendor files and checks accuracy on completed paperwork submitted by vendors, approving invoices
  • Monitor budgets and schedules

Space planning:

  • Accountable for timely and cost-efficient space planning of offices, service centers, warehouses, etc. including the enforcement of approved Corporate Space Standards.
  • Maintain occupancy level tracking, communicate with stakeholders to identify and assign seating as needed.

Building services:

  • Assist with day-to-day management of multiple building service vendors
  • Respond to client inquiries and concerns, ensuring timely and quality service delivery to clients; follows up with clients to ensure customer satisfaction
  • Work order management; report on open and closed work orders and check status with the appropriate technician or vendor
  • Create and assign work orders to technicians, subcontractors and vendors; assist management in resolving problems

Financial/Administrative:

  • Review budget; review and process invoices ensuring accurate vendor billing and cost center coding
  • Train vendors on work order and billing procedures.
  • Maintain all department files on work orders, proposals, etc.
  • Support environmental initiatives and reporting; assist with the inspections on the facility campus.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Excellent interpersonal skills
  • Previous customer service experience
  • Able to effectively manage multiple and shifting priorities
  • Proficient in understanding management agreements and contract language
  • Working knowledge of computer software programs and base building systems

  • Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)

  • Ability to work independently, exercise solid decision-making, demonstrate good judgement and understanding when and how to escalate issues
  • Fundamental skills with PC including Microsoft Outlook, Word and Excel
  • Strong oral and written communication skills
  • Able to identify issues, recommend and implement effective solutions
  • Ability to respond to common inquiries or complaints courteously and effectively from clients, co-workers, and/or supervisor.
  • General financial acumen; able to manage and analyze departmental budget

Education:

  • High school diploma or GED. Degree in facilities management, building, business or relevant field a plus.

Experience:

  • Minimum of 4 years of related experience in tenant services, facilities management or related

Eversource offers a competitive total rewards program. The annual salary range for this position is $61,940.00 to $68,820.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

Licenses & Certifications:

  • Valid driver’s license required.

Working Conditions:

  • Work is performed in a combined office, warehouse and outdoor environment which may have periodic high levels of noise, inconsistent temperatures, and adverse weather conditions.
  • Travel to facilities throughout the state and occasionally to facilities in other states is required.
  • Role may require occasional on-call or after-hours to resolve critical facilities issues
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary
  • Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.

Mental Aspects :

  • Work may include analyzing, planning, organizing, evaluating, and documenting.
  • This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is frequently performed under time pressure while involving significant business commitments.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Know the business plan and how your role connects to it
  • Identify problems, issues; take responsibility for resolution
  • Set high standards for self; deliver quality performance
  • Raise ideas for improvement
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Follow through on commitments made to manager, colleagues, and customers.
  • Address difficult or controversial issues and encourage others to do the same.
  • Have honest dialogue with others

Manage and Develop People

  • Set performance goals that align with department and company goals
  • Meet regularly with your supervisor/manager to discuss your performance
  • Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

  • Work collaboratively within and across the organization to achieve “One Company” and other goals
  • Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

  • Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

  • Proactively seek out opportunities to improve business performance and customer service.
  • Respond positively to new demands or circumstances
  • Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

  • Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

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