Eversource Energy Representative, Contact Center II in Manchester, New Hampshire

Job Description Summary:

ENERGY BRINGS US TOGETHER

At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Our team of almost 8,000 dedicated employees is passionate about providing superior customer service; and we are committed to our communities, the environment, and each other. You’ll have a variety of opportunities to further your career, whether it’s in customer service, the skill trades area, a corporate function or technical groups. Join us on this amazing journey to create a brighter future.

Representative, Contact Center

As an energy adviser you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.

Hear from some of our Customer Service Representatives about why they like working here!

We’re proud to recognize Lezanne as part of our celebration of National Customer Service Week. In her ninth year with the company, Lezanne continues to go above and beyond to address customers’ concerns and identify ways they can cut energy costs. “When someone calls me about a high energy bill, it's important to me to take the extra time to walk them through their home and explain which appliances are using the most energy,” she said. “Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.” Lezanne started her career with Eversource in the Customer Service Center with a background in accounting. Over the years, she has served on the front-lines with kindness and compassion, reassuring customers experiencing outages and helping to gather vital information for crews in the field.

Joanne will never forget where she was when the Thanksgiving snowstorm started to bear down on New Hampshire. She was in Eversource’s Manchester call center, trying to respond to as many Facebook posts and Tweets as she could. “We didn’t know how bad the storm was at that point, we just knew that we were very busy,” she recalls of those early hours. “I was trying to respond to everyone just to make an impact, just to let them know we were here, that we didn’t necessarily have the information but we were trying. And one person posted ‘whoever is writing on social media, kudos to them for trying to respond to every single person.’ Uplifting moments like those remind Joanne, who started with the company more than 4 years ago, why she loves working in customer service. “You start off and you really have this very positive outlook and you want to do everything for everyone, and I still have that outlook. I love to do the best I can for all of my customers.”

To hear more from other employees, visit: https://www.youtube.com/results?search_query=Eversource+Celebrates+National+Customer+Service+Week

Work hours: The core hours for the Contact Center are 8:00am - 6:00pm Monday through Friday. However, we are a 24 operation and schedules may vary based on business needs.

Our contact centers are a 24/7 day a week operation. Representatives are expected to be on-call and work extended hours as well as mandatory overtime too support higher call volumes during times of inclement weather or other major events. Contact center representatives are front line employees – if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers. We are open holidays, for which you may sign up or be drafted to work during those times.

Training hours:

Applicants must be able to work Monday through Friday, 8:00 am - 4:30 pm during the training period. After successful completion of the training period, employees will be moved to new schedule. This position is subject to mandatory (occasional) overtime to serve our customer needs. New hires will not be granted time off during the first 90 days of employment.

Compensation: We offer a competitive salary and benefits package.

Position requirements:

Applicants interested in working in our Call Center environment should apply.

1. Must have a high school diploma or the equivalent.

2. *Must have at least 1 year of experience in a customer-related environment

3. Must pass pre-employment skills testing

4. Must pass background and drug screening

* Candidates with College degrees who do not have customer-related experience will be considered.

*The ability to speak Spanish is a plus.

Qualified applicants must submit a resume with their application.

Worker Type:

Regular

Number of Openings:

10

SEO Category:

Customer Service Jobs

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor