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Eversource Energy Lead Engineer, Reliability & Resiliency Planning in Manchester, New Hampshire

Check out this video and find out why our team loves to work here! ( System Reliability and Resiliency Planning Lead Engineer is responsible for the monitoring and analytics, strategic planning and development, and coordination of proposed plans, programs and projects with necessary stakeholders to support Eversource’s goal of providing continuous top-quartile performance. This position will lead the team in assessing distribution resiliency needs across the Company’s footprint and develop plans and programs to harden the system and reduce customer interruptions, interruption minutes and equipment damage during major and catastrophic storms, as well as during other man-made and natural major events that could disrupt electrical distribution service. The team will identify or develop analytics tools for rapid issues detection, monitor assets through an asset management system and condition health reporting and develop system improvement programs in a proactive manner. Data driven System Resiliency solutions and programs will be developed and justifications will be presented to critical stakeholders to generate and implement a structured annual long-term implementation plan. Performance measures to not only track the timely execution will be developed, but also the performance and cost benefits of the solutions and programs implemented will be quantified and measured.

The role requires active support in ongoing Regulatory proceedings, including rate cases. The candidate will help drive the necessary regulatory changes necessary for successful implementation of the Reliability and Resiliency Plans and push the associated metrics to meet and exceed performance goals and obligations for safe, reliability service to our customers.

Essential Functions:

  • Supervises, coaches, and develops engineers and analysts; approves time and conducts performance reviews. Assigns, prioritizes and directs work performed by the team.
  • Leads the team to develop analytics tools for rapid issues detection, monitor assets through an asset management system and condition health reporting and develop system improvement programs in a proactive manner.
  • Leads development of new resiliency and reliability planning methods and the application of existing equipment, new technologies and innovative solutions including, but not limited to smart control and communication devices, aerial and spacer cables, upgraded poles, crossarms and hardware, enhanced tree trimming and vegetation management, targeted undergrounding, battery storage and other DER application, and other improvement measures.
  • Leads development of new data driven resiliency metrics adopting industry best practices and drives necessary regulatory changes to ensure successful implementation in applicable regulatory proceedings.
  • Leads a team of engineers and data analysts to produce state-of-the-art analyses that enable prudent, proactive, responsive data-driven resiliency planning measures, including requirements for docket 17-12-03RE08 in CT - PURA Investigation into Distribution System Planning of the Electric Distribution Companies – Resilience and Reliability Standards and Programs
  • Leads development of data, processes, and standards to enable better technical, regulatory, and financial resiliency planning decisions
  • Leads Distribution Asset Management, including supporting the development of tools and processes.
  • Supports the analysis and tracking of distribution and substation equipment failure reports, performance of additional investigation and testing as necessary, and implementation of necessary corrective measures; supports the coordination of these activities with the engineering, field operations, procurement, material management functions and others; and provides records and statistical reports in support of these activities.
  • Works closely and across multiple departments to ensure resiliency plans and programs are vetted, socialized, and accepted, and that any external communication with respect to resiliency represents the Company’s position accurately.
  • Leads the transition to analysis-based system resiliency planning using historical data, system models and predictive analytics to quantify costs and benefits of resiliency measures and justify prudent application.
  • Works with Rates and Revenue personnel to develop bill impact estimates for resiliency programs.
  • Works with Modeling Team to incorporate resiliency improvements in multi-year distribution (Synergi) models maintained by System Planning.
  • Works with Grid Mod, IT, and vendors to identify tools and processes to improve resiliency planning and analysis and procure training as needed for Resiliency Planning engineers
  • Supports regulatory testimony, expert testimony and rate case support for all jurisdictions as needed.
  • Develops RFPs and procures services and technology as needed for resiliency planning needs.
  • Serves during emergency restoration efforts.
  • Assumes the role of the Manager as required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Demonstrated problem-solving skills and attention-to-detail.
  • Working knowledge of standard office computer software (e.g., Excel, Word, PowerPoint, etc.).


  • Requires a BS in Electrical Engineering; Master of Science Preferred.

Experience :

  • Eight (8) years in the technical, operational, or engineering aspects of the electrical utility industry.
  • Supervisory experience preferred.

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Communicate priorities and goals (company, department, team)
  • Show how employee’s work fits in
  • Provide business updates, news
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Role model honesty/integrity in communication and action
  • Balance “getting results” with concern for individual needs
  • Have honest dialogue with employees; get to know them

Manage and Develop People

  • Set realistic performance objectives and expectations
  • Give ongoing, honest feedback; coach for success
  • Recognize good performance
  • Visit crews in the field
  • Remove obstacles to day-to-day performance
  • Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

  • Encourage cooperation/remove obstacles between work groups/departments
  • Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

  • Ask for employee input on work process/practice improvements and before implementing change that will affect them
  • Encourage ideas

Lead Change

  • Deliver effective, positive communications about change to your team
  • Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
  • Respond positively to new demands or circumstances

Focus on the Customer

  • Ensure that everyone on the team understands our customer promise and provides superior customer service
  • Be a role model for the team on delivering superior customer service

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.