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Madison Gas & Electric Customer Systems Analyst - Customer Billing in Madison, Wisconsin

Customer Systems Analyst - Customer Billing

Location Madison

Job Category Customer Service

# of openings 1

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Madison Gas and Electric Company (MGE) is looking for a curious, motivated, detail-oriented individual to help support our Customer Billing Department as a technical business analyst. This key leadership role provides routine and complex business and technical support and analysis.


  • Analyzes the procedures used in Customer Billing with emphasis on identifying problems, recommending improvements, and assuring implementation of system solutions to ensure accuracy of customer information, meter data, and billing.

  • Documents billing and related systems processes and procedures and drafts new or proposed modifications to existing customer billing procedures with recommendations regarding their adoption to ensure timely and accurate billing.

  • Audits MGE's Customer Information System (CIS), billing, and related systems for the purpose of identifying and resolving errors and recommending revisions to practices, procedures, and policies to improve billing accuracy.

  • Works with management, financial planning, and internal and external auditors to provide review and testing support of Sarbanes-Oxley and other controls.

  • Oversees complex billing issues including implementation of new rates, services, and processes; changes to large customer accounts; manual billings; and error correction.

  • Responds to and resolves a variety of internal and external inquiries involving complex and/or unusual situations on service extension rates, utility billing, collections, meter data, or similar. Acts as a consultant in such inquiries to ensure adequate communication, accuracy of billing, and maintaining a high degree of quality in Customer Service.

  • Collects, analyzes, and produces ad hoc data requests and reports.

  • Assumes supervisory and training roles including development of training materials and programs as assigned.

  • Assists with billing, meter order, and meter data management systems upgrades including configuration, testing, documentation, and implementation.

  • Functions as an expert resource to other departments when projects involve customer, meter data, and billing-related systems or processes.


Education and Experience

  • A bachelor's degree in business, business analytics, accounting, finance, economics, information technology, mathematics, statistics or equivalent.

  • Two to five years of relevant business experience that confirms ability to lead projects, analyze complex information, and understand accounting and energy usage management principles.

Knowledge and Skills

  • Strong analytical and problem diagnostic and resolution skills.

  • Ability to work independently as well as in a team setting.

  • Strong written and verbal communication skills with a demonstrated ability to effectively convey problems, problem resolution, project goals and plans, and systems development implementation issues.

  • Demonstrated ability to direct and lead groups, projects, and studies.

  • Strong math and statistical skills.

  • Knowledge of principles of accounting, management, systems analysis, and computer information systems.

  • Basic understanding of the measurement and recording of energy use.

  • Advanced Excel skills required and intermediate to advanced knowledge of SQL preferred.

  • Working knowledge of MS Power BI, Tableau, or other business intelligence and data analytics tools preferred.

  • Working knowledge of utility customer information, billing, and meter data handling systems preferred.

  • General understanding of utility metering and communications systems is preferred.

  • Familiarity with the rules of the Wisconsin Administrative Code which pertain to billing, meter reading, and customer service matters preferred.

  • Oracle utility CCB or C2M experience a plus.

AA/EOE-Minorities/Females/Gender Identity/Sexual Orientation/Disabled/Vets

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