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LG&E and KU Energy IT Intern - Unified Communications and Collaboration in Louisville, Kentucky

7108BR

Job Description:

Major Accountabilities:

Performs entry level network administration tasks.

Assist in data gathering and template creation for deployment of new voice gateways.

Effectively communicates with clients, peers and management by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his/her audience. Develop and maintain relationships with clients, peers, vendors and management.

Works in conjunction with IT Security to ensure that company Network security is not compromised.

Supports NERC-CIP compliance and ensures that electronic and physical security policies are followed.

Effectively communicates with clients, peers and supervision by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his/her audience.

Perform other duties and special projects as directed and assigned by the manager.

Day-to-day responsibilities include, but are not limited to the following:

Provide first class support to our customers for all LKE LOB’s.

Support of the LKE Network Collaboration to include, but not limited to Cisco CUCM, Unity Connection Voicemail, CER (911), Presence, Webex Cloud , Verba recording, Avaya Call Center.

Incident and Planned Work Communication

Troubleshooting and Communication Updates

Enforcing Policy and Procedures/Maintaining Current Documentation

Network Infrastructure Optimization, Automation, Monitoring and Alerting

Voice and Video Traffic Management

Performance/Metrics Reporting

Continuous Improvement recommendations and remediation

Requisition ID:

7108BR

State:

Kentucky

Physical Effort:

Primarily sitting, with occasional walking and standing

Work Conditions:

Normal office environment

Required Education & Experience:

Must be currently enrolled in school full-time, pursuing a bachelor’s degree with declared major in Information Technology, Computer Science, Business Information Systems, or related discipline.

Basic knowledge of Networking, network monitoring, scripting and orchestration languages (Python, Ansible or PowerShell is preferred).

Minimum 3.0 GPA.

Address:

820 West Broadway

City:

Louisville

Job Function:

Intern/Coop

Position Purpose:

This intern position is responsible for entry level engineering and/or analytical activities associated with one or more technical areas such as but not limited to voice/data/video network design, engineering, network monitoring, network hardware and associated operating systems, third party products, implementation, troubleshooting, maintenance or operations/user support. This position will provide engineering and support services for the Unified Communications Telephony Support. Seeking a college student currently enrolled in school to work up to 20/30+ hours a week with flexibility around school schedule.

City:

Louisville

External Title:

IT Intern - Unified Communications and Collaboration

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