LG&E and KU Energy Business Center Rep I in Louisville, Kentucky
Provides comprehensive customer service information on LG&E/KU products, services reports, and rates to commercial and industrial customers through direct customer inquiry or proactive customer outreach.Reviews customer rate classifications with customers and educate customer on rate classification to ensure understanding of the rate classifications and tariff regulations. Prepares and processes applications for gas and electric service rate contracts, deposits, equalized monthly payment applications, automatic bank draft applications, special agreements, and other more complex service inquiries in accordance with company guidelines. Effectively interacts with internal departments to ensure complete customer solutions are provided to ensure a positive customer experience.Works constantly to exceed established productivity, schedule adherence, and quality standards.Participate in after-hours scheduling for outage and other emergency events, if needed.Demonstrates excellent adherences to attendance and daily schedule.Demonstrates compliance and adherence to company safety initiatives. All other duties and projects assigned.
Frequently speaking, listening using a headset, primarily sitting, use of hands/finger across keyboard or mouse, long periods working at a computer. Limited travel throughout the LG&E and KU service territory.
Two (2) or Four (4) year college degree preferably in a business field is desired Electric and/or natural Gas utility industry experience is desired
Call/contact center environment with moderate noise level due to inbound customer calls. Applicants must be flexible and available to work any time within the regular operating hours (8:00AM – 6:00PM, Monday through Friday) as well as required overtime and/or customer outages on nights, weekends, and/or holidays.
Required Education & Experience:
High school diploma or GED is required.Minimum of one year of customer service experience analyzing and resolving customers problems in a customer call/contact center or one year of experience in a professional office environment using the telephone and windows-based computer software as the primary instrument to perform job dutiesDemonstrated ability to work cooperatively with customers, other call/contact center employees, and other departments is requiredDemonstrated proficiency with MS Office and basic math skills
820 West Broadway
This entry-level position in the Business Service Center serves as the primary point of contact for LG&E’s/KU's Commercial/Industrial customer market segments. The Business Center Representative is responsible for handling complex business customer transactions via phone and/or written communication in accordance with associated policies, procedures and regulations with minimal assistance from others. Direction and assistance will be provided primarily from the Business Service Team Leader and each customer transaction should be handled in a manner to ensure a positive customer experience and a high level of customer satisfaction
Business Center Rep I