LG&E and KU Energy Billing Analysis Associate in Louisville, Kentucky
Title Billing Analysis Associate
Requisition ID 4224BR
Address 820 West Broadway
Job Function Customer Service/Operations
Position Purpose This position is responsible for ensuring the accuracy of customer billing records contained in the Company’s (LGE and/or KU) internal customer care system(s) (“CCS”) by analyzing identified customer billing exceptions and researching customer billing inquiries. Must be able to correct customer accounts and adjust customer bills as necessary in accordance with state regulations governing the furnishing of electric and gas service for the Company. An individual in this position must have an understanding of the rates, tariffs, and regulations that affect the Company’s billing processes. This position will also analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed. This position collaborates with other departments within the company to address customer inquiries regarding their account and reviews customer accounts to ensure accurate customer billing. An individual in this position must have the ability to take ownership of identified problems with customer accounts and must be able to resolve the problems in a timely manner. It is anticipated that a person would spend a minimum of three years in this position before becoming eligible for promotion.
Required Education & Experience Bachelor’s degree in accounting, finance or business-related field required. Non-degreed individuals with multi-year accounting/billing experience in a regulated environment utilizing SAP/CCS or transferable experience and skills which result in equivalent job knowledge may be considered.
Preferred Qualifications Working knowledge of PC systems including Word and Excel is required; proficient Excel knowledge and experience a plus. Must be able to analyze data and perform complicated rate calculations with multiple components. Works with assistance and moderate supervision. Effective communication and organizational skills are required. The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers. Must be able to multitask and take ownership of and resolve problems. Problem solving skills are a must. Must be able to work with limited assistance and moderate supervision.
Job Description Must be able to work well as a team member, to develop and manage internal relationships, and exercise professional judgement. Researches and corrects errors on service orders and customer accounts in CCS. Maintains accurate, auditable customer billing records in CCS. Helps prepare monthly statistical reports. Processes various daily reports in a timely manner. Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn ons and offs . Analyze customer account information to calculate and processes billing corrections including rebills and billing adjustments. Correct or estimate usage necessary to render an accurate bill. Provide accurate information necessary to explain CCS account information to internal and external customers Researches accounts and obtains documentation necessary to assist in the company’s response to PSC complaints. Closely interacts with internal departments to research and correct identified billing errors. Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group. Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company. Maintains proficient knowledge of the billing and account information contained in CCS. Problem solving skills. Other duties as assigned.
Work Conditions Works with supervision and specific instruction. Requires ability to manage multiple tasks and handle stress. Undetected errors would normally result in an adverse effect on employee’s work unit.
Physical Effort Normal office environment.
Equal Opportunity Employer
Louisville Gas & Electric and Kentucky Utilities (LG&E and KU) is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace.
© LG&E and KU
All qualified applicants will receive consideration for employment without regard to race, color, age, sex, religion, national origin, veteran status, sexual orientation, gender identity, disability, perceived disability or any other protected characteristic as may be defined by applicable law.
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If you need a reasonable accommodation for any part of the employment process, please email our Human Resources department ator call 502-627-2410, and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and phone number.