Liberty Utilities Manager, Business Continuity Management in Londonderry, New Hampshire
Manager, Business Continuity Management
Title:Manager, Business Continuity Management
Subsidiary:Algonquin Power & Utilities Corp
Department:Enterprise Risk, Compliance & Insurance
Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.
The Manager, Business Continuity Management (BCM) is responsible for developing, implementing, and continuously improving an enterprise BCM program, primarily addressing business continuity and crisis management needs while ensuring integration with existing operational incident management and emergency response programs.
In close alignment with the Enterprise Risk Management team, the Manager, BCM will drive the evolution of the enterprise resilience function. The program will cover IT systems, operating and office facilities, personnel, supply chain, and other core business areas, addressing potentially disruptive events such as natural disasters, pandemics, malicious or unintentional information systems outages.
The mandate of this highly visible role is executed in partnership with other members of the Enterprise Risk and Resilience team (ERM, physical security, information governance), as well as IT, Operations, Sustainability and Strategic Planning groups to support the ongoing development and maturation of programs and initiatives to enhance resilience.
Cross-functional collaboration at all levels off the organization is required to successfully implement the following key responsibilities:
Define an enterprise Business Continuity Management program which seamlessly connects business continuity planning, crisis management, and emergency management.
Enhance existing business continuity and IT disaster recovery programs, including program strategy, objectives, governance structure, document management, training, templates, reporting, and performance management (KPIs) in support of the organization’s most critical business processes.
Lead a group of Business Continuity Coordinators who assist with subsidiary level plan development, testing, updates, and activation.
Conduct Business Continuity Plan (BCP), IT disaster recovery and incident management assurance activities (including plan review and testing) to confirm the quality and target maturity.
Ensure comprehensiveness of incident management preparedness and response measures for all business areas, provide oversight for all enterprise incident and emergency response measures.
Support activation of incident and recovery plans, as and where required.
Continuously drive business continuity management program improvement aimed at augmenting enterprise resilience.
Regularly review and update the enterprise Crisis Management Plan (CMP).
Facilitate use of the CMP during an event; serve as either the primary or alternate Crisis Management Team Controller.
Arrange for annual (or as requested) testing of the CMP through drills and tabletop exercises confirming complete integration between corporate and operational/functional response plans.
Arrange appropriate recurrent training and onboarding for new crisis management team members.
Collaborate with the Communications team to ensure crisis media training is provided to all potential spokespeople.
Report to leadership regarding the performance of enterprise business continuity and resilience capabilities.
Ensure legal, regulatory and compliance requirements applicable to scope are met, maintaining a state of audit-readiness to support regulatory and business requirements.
Design and execute the implementation plan for mass notification tool (scope, schedule, and deliverables) for all resilience use cases: crisis management, business continuity, etc.).
Education & Experience
Bachelor's degree in Business Administration, related field, or equivalent practical experience.
7-10 years of experience in business continuity management, incident management, and crisis management in a large, multinational organization.
7-10 years of project management experience with cross-functional, multi-business group teams.
Business continuity and IT disaster recovery professional certifications preferred.
Utilization of a business continuity management software solution.
Auditing or assurance in IT and operational environments.
Leadership during incident response, tabletop exercises, partnership development, community collaboration, and training (incident command system).
Familiarity with business process improvement methodology and risk control frameworks and practices (e.g. COSO, ISO 31000).
Working knowledge of existing and evolving applicable regulatory requirements (power and utility sector experience is favored).
Learning agility to support changes in business strategy and implementation of new technology.
Creates an environment of accountability, supporting continuous improvement.
Exceptional communication at all levels, including executive presentation skills (written and verbal).
Strong organization, decision-making and analytical abilities.
Capability for up to 35% travel, including international destinations.
Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.
The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.
The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Free parking, including free electrical charging
We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. #LI-CS1
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.