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Liberty Utilities Customer Service Representative in Londonderry, New Hampshire

Customer Service Representative

Summary

Title:Customer Service Representative

ID:LU-742-19

Subsidiary:Liberty Utilities

Department:Customer Care

Location:Londonderry, NH

Country:United States

Zip/Postal Code:03053

Description

Mandate:

Our Customer Care Department in Londonderry, New Hampshire has openings for experienced Customer Service Representatives to join our Customer Service Team. Providing professional and prompt in-person and telephone service to our customers with responding to all incoming customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing and payment inquiries. In this role, you will act as a liaison between the customer, field personnel and office staff, identifying complex meter and billing issues, resolving issues related to customer payment inquires, providing information on company products and programs offered while ensuring the highest level of customer service satisfaction.

Job Functions:

In addition, our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur.

Candidates must have strong communication skills and be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis.

Minimum Qualifications:

  • High School Diploma or GED required. Associate Degree preferred.

  • Two years’ experience working in a customer service environment handling incoming/outgoing calls required. Utility experience or experience working in a call center environment a plus!

  • Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus.​ Cogsdale software application desired.

  • Flexible with working shifts and additional hours when required.

  • Travel to various company locations and driver’s license required.

  • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.

  • Excellent written and verbal communication skills required.

  • Ability to set priorities, plan and coordinate work activities to accomplish work objectives.

  • Pass company Customer Service Training

  • Pass our company testing and DOT drug testing required.

Liberty Utilities is an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company.​ All employees and qualified applicants will receive consideration in employment or advancement without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, citizenship, military or protected veteran status or any other basis prohibited by applicable law.

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