Natural Rural Electric Cooperative Sr. Specialty Claims Assistant in Lincoln, Nebraska
Reviews, investigates, and analyzes claim information for the NRECA membership.
Provides prompt and courteous customer service and information to member systems and plan participants about Flexible Spending Accounts and Health Reimbursement Arrangements.
Maintains the highest standards of quality service to the membership answering inbound calls from the membership (approx. 25 calls, daily) and maintains claim production (90 claims, daily) and quality standards for claim benefit determination and payments issued.
Makes outbound calls to the membership to investigate and follow-up regarding benefit review and claim resolution.
Assists with bank account maintenance and handles debit card maintenance.