Lincoln Electric System Career Opportunities: Customer Service Representative (1833) in Lincoln, Nebraska

Career Opportunities: Customer Service Representative (1833)

Requisition ID 1833 - Posted 07/05/2018 - Regular - Full-time - Customer Service

Located in Lincoln, Nebraska, customer-owned LES is one of the nation’s leading utility companies. We’re recognized for low costs, reliability, financial stability, innovation, environmental stewardship, community involvement and exceptional customer service. So, if you are looking for a career, and not just a job; if you value working in an atmosphere that values passion and talent, high personal standards, service excellence, the environment and the community in which we live- LES may be the place for you.

Job Title

Customer Service Representative

Employment Type

Starting Pay Range

Posting Date

Full-time

$15.70 - $19.62

7/5/2018

Employment Classification

Division

Closing Date

Regular

Customer Services

7/19/2018

This position will perform duties in the LES call center and front business office to include cashiering.

Responsibilities include providing customer service, processing customer payments, processing accounts payable/receivable, and performing basic accounting functions. Manages customer phone calls, walk-ins and electronic correspondence in a professional, courteous, timely and non-discriminatory manner. Maintains customer records in accordance with LES Policies and Procedures, and Service Regulations. Sets the tone for customer interactions by projecting a positive and professional, customer-focused image of LES. Maintains confidentiality of all customer accounts per privacy laws.

CORE COMPETENCIES

Customer Focus – Seeking a candidate who understands the importance of customer focus for satisfying external and internal customers. Enjoys working with people and attending to their needs, which is conveyed to the customer. Constantly looks for ways to improve the quality of service. Leverages interactions with customers and peers to develop ideas for improving service.

Adaptability – The successful candidate accepts change positively, optimistically, and with minimal stress. Is open to, and works well in, a variety of settings with people from diverse backgrounds and varying viewpoints. Is alert for changing job requirements or customer needs and identifies and makes needed adjustments.

Accountability – The ideal candidate takes ownership of assigned tasks and shows a commitment to getting the job done. Monitors and maintains high standards for performance, behavior, and ethics. Acknowledges personal failures as well as achievements.

Teamwork – This position requires an individual who maintains a focus on team goals and assists others in accomplishing them. Actively shares knowledge, experience, and ideas with other team members. Supports team decisions which benefit the organization regardless of one's own personal viewpoint. Places team goals above personal goals, making sacrifices in support of team goals as necessary.

Conflict Resolution – The successful candidate is familiar with the common causes of conflict and several proven approaches for managing it. Listens and learns the positions of all parties, identifying both stated and root causes of conflict. Ensures agreeable timing and conditions, physical environment, and ground rules conducive to conflict resolution. Promotes mutual respect and considerateness.

Problem Solving – Seeking a candidate who clearly states and defines the problem to be solved and breaks complex problems into simpler parts so that they can be dealt with more effectively and efficiently. Avoids jumping to conclusions prematurely; thoroughly analyzes all aspects of the problem and brainstorms alternative causes and solutions. Effectively uses available data and resources such as written information and/or subject matter experts to solve problems. Considers resource constraints when generating solutions. Considers organizational values when generating solutions.

PRIMARY ESSENTIAL DUTIES

  • Provides customers with account information over the phone or in person to obtain community or governmental assistance for bill payment.

  • Educates and enrolls customers in a variety of programs and plans to include budget billing, bank billing, online bill pay and paperless billing, etc.

  • Accesses and interprets customer records accurately.

  • Maintains and updates customer records such as mailing address changes, service orders, service notifications, and new account number assignment.

  • Assists customers with making payment arrangements on accounts.

  • Performs a variety of account maintenance functions which may include: processing return mail, documenting accounts for skip tracing, preparing the daily bank deposit, balancing bus passes, etc.

EDUCATION and/or EXPERIENCE

  • High school diploma or G.E.D., and

  • Two years of customer service, account maintenance or related experience, or

  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

EEO Minorities/Women/Disabled/Veterans