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PSEG Business Customer Advisor-Lawrenceville in Lawrenceville, New Jersey

Requisition ID: 64920

Job Function/Category: Customer Services

Employment Type: Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Job Summary

This opportunity is open to current PSEG employees only.

The Business Customer Advisor is a County and Municipal large industrial and commercial customer facing position directly accountable for relationship growth, customer perception, and the provision of utility services to a portfolio of approximately 50 - 100 Municipal large customers.

Job Responsibilities

  • Position is available to respond to emergent customer requests 24x7. Portfolio includes customers with regional/national footprints and business travel may be required on occasion for industry conferences and/or customer meetings.

  • Position leverages large customer relationships to deliver customer advocacy in support of PSE&G strategic initiatives and regulatory filings.

  • Position serves as a single point of contact for assigned customers and serves as an interface between assigned customers and, meter to cash operating groups, electric and gas operating groups, asset management personnel, legal, regulatory and RES teams.

  • This position provides direct support to electric, gas and customer operating groups during storm events by coordinating communication with Municipal and County customers. Communications during storm related activities will be coordinated with Regional Public Affairs team.

  • Position maintains internal relationships with operating departments to effectively advocate for customer as a trusted energy advisor.

  • Position maintains and applies working knowledge of PSEG Standards for Business Controls and meets management's expectations for effective internal business controls.

  • Position requires strong interpersonal and communication skills to resolve complex Municipal and County customer issues, proactively manage escalated inquiries and interact effectively with customer and respective government officials.

  • Position may home base report and/or report to Central Electric Division based upon technical proficiency and operating experience of successful candidate and business needs at any given time. Position supports County and Municipal customers throughout PSE&G services territory.

Job Specific Qualifications

Required

  1. B.A./B.S. Degree and/or greater than five years utility operating experience

  2. Significant I&C account management experience with knowledge of lighting process, meter to cash processes, gas and electric tariffs, and electric and gas field operations.

  3. Must have valid driver’s license.

  4. Ability to work independently.

Desired

  1. Operating experience with SAP-CRM, Salesforce, OMS and electric and gas work management systems.

  2. MBA or Advanced Engineering Degree

Minimum Years of Experience

5 years of experience

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Diversity at PSEG: Equal Opportunity Employer

PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

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