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Consumers Energy Field Administrative Team Leader in Lansing|Jackson|Grand Rapids, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

Department Summary

The Field Administrative Team Leader will:

  • Align with various stakeholders within Gas and Electric Operations.

  • Provide oversight and governance over the Field Administration function ensuring that all policies and procedures are followed with respect to O&M time coding, overtime and callout events.

  • Oversee the administration of core administrative tasks including but not limited to accounts payable, purchase card reconciliation, Driver’s Vehicle Inspection Report (DVIR) form 664 coordination, mail services, compliance reporting, facility coordination and personnel support of operations managers within Operations Services and Energy.

  • Provide oversite of property restoration customer interactions and on time completion of orders.

This position is available to work from one of the following Consumers Energy Service Centers in Michigan: Grand Rapids, Jackson or Lansing.

Responsibilities

  • Overseeing a mix of up to 20 Non-Exempt and Contractor employees.

  • Maintaining and properly processing all Equivalent Straight Time (EST) and Time Coordination, Property Restoration and all Field Administrative duties.

  • Planning, organizing and coordinating business operations which involve program specific clerical operations and/or any combination of administrative services with oversight over administration of core administrative tasks including purchase card reconciliation, OM&C timekeeping, equivalent straight time calculation, property restoration coordination, storm logistics, mail services, compliance reporting, personnel support of operational meeting rooms and operations managers within Operations.

  • Leading and optimizing administrative, property restoration and equivalent straight time team processes.

  • Will be required to have a storm restoration support role.

Requirements

  • Bachelor’s Degree in Business or an applicable field of study.

  • Less than a Bachelor’s degree may be acceptable if accompanied by extensive Company or industry experience in positions that demonstrate required abilities and performance.

  • Two or more years of applicable experience.

Skills and experience that may set you apart from others:

  • Two or more years of supervisory experience.

Essential Functions

  • Business Support Advisors and Consultants support the planning, business analysis, general management, budget preparations and analysis, negotiations, transactions, customer services and auditing of a wide variety of business functions and processes of specific operating and support areas throughout the Company.

  • Lead and/or assist with business analysis and support for the plans, reports, impacts, contracts, schedules, estimates, data collection, observations, and field investigations.

  • Provide business analysis and support services with accuracy, on time and under budget.

  • Use computer assisted applications software and equipment to prepare business analysis support documents.

  • Understand and follow Company established standard procedures for file structure and standard procedures for projects.

  • Become familiar with business and department and Company plans and related material for each project and be able to utilize the information appropriately.

  • Assist in client contact and communication.

  • Utilize effective communication skills to answer inquiries from coworkers, clients, or the public.

  • Public involvement may include producing reports, graphics, presentations, and other visual material as well as occasional speaking or meeting with stakeholders.

  • Attend internal and external meetings.

  • Provide business analysis and support services in a legal and ethical manner.

  • Individuals should exemplify safe work practices and follow the Company’s compliance standards.

  • Regular attendance is expected.

Hours and Travel

  • This position requires the individual work 40 hours per week with 90% of the time spent in the office or specific field locations.

  • This position may require the ability to travel between field locations throughout the State of Michigan.

  • This position may include nights and weekend/holiday timeframes.

  • Individual must have a valid driver’s license.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

  • The employee frequently is required to talk or hear.

  • The employee will be using a computer and the associated keyboard and mouse.

  • The employee must frequently lift and move up to ten pounds and occasionally lift and move up to fifty pounds.

  • The recommended maximum weight for employees to lift without the aid of other employees or a lifting device is 35 pounds.

  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

  • The noise level in the work environment is usually moderate.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.

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