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Lakeland Electric Enterprise Applications Technologist - Public Safety in Lakeland, Florida

This is a technical entry-level position dealing with the City of Lakeland computer systems. The IT Enterprise Applications Technologist provides systems support and conducts analysis to leverage technology solutions to meet the business needs specific to the departmental areas they support. They maintain and support the organization’s portfolio of enterprise business applications; keeps the applications current by implementing new features as released and performing system upgrades; and implements application enhancements by identifying user requirements, evaluating solutions to meet the requirements, configuring, executing, testing and implementing the solution. The IT Enterprise Applications Technologist will be the technical and process subject matter expert for the organization’s enterprise business application systems. Assigned tasks are performed under supervision. Work is reviewed by appraisal of accomplishments, effectiveness of task completions and conformance to established goals and policies. ESSENTIAL FUNCTIONS AND ADDITIONAL FUNCTIONS: * Learn the suite of enterprise business applications specific to the departmental area supported, including understanding their interrelationship and dependencies. Work with vendors to maintain and support these applications, perform upgrades and implement new features as released. * Perform top-level troubleshooting of technical issues related to application functionality. Track and follow issues through to resolution, including communications to all stakeholders. * Identify and consider both the business and the technical needs of customers with the goal of providing quality solutions that meet the user needs. Configure, execute, test and implement the solution. Ensure that solutions implemented align with the supported specific departmental mission. * Develop documentation related to design, configuration, processes/workflow, integration/interface requirements and training. * Develop and maintain troubleshooting and solution process and procedure documentation in order to build and enhance the knowledge base. * Manage small application projects of simple to moderate complexity, which may include sub-components of larger scale projects as directed by Management. * Develop relationships with business units, external consultants and vendors. * Assists with the implementation, support and maintenance of commercial systems. * Configures computer programs to achieve desired results. * Tests, analyzes, and maintains assigned computer programs. * Reviews assigned systems and/or programs to insure their accuracy. * Maintains necessary records, prepares reports and documentation. * Supports industry standard approaches to IT development, deployment and risk mitigation. * Position is required to attend meetings and visit job sites at locations other than primary work locations. * Supports continued IT processes improvement using standardized industry models and competencies. * May be required to work overtime or alternate hours as necessary for the efficient operation of the department. * Position is Mission Critical. ADDITIONAL ESSENTIAL FUNCTIONS: * * Requires 24/7 availability in support of mission critical applications. * Performs related work as required. QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE) AND SPECIAL REQUIREMENTS: * Graduation from an accredited four (4) year college or university with a degree in computer science, management information systems, business administration or a closely related field. * Two (2) years of responsible experience in the support, configuration, or implementation of enterprise business applications. OR * An equivalent combination of education, training and experience which provide the necessary knowledge, skills and abilities and other competencies necessary for success in the target position. *SPECIAL REQUIREMENTS: * Must possess a valid State of Florida driver’s license. * Must maintain a valid telephone number. * Must be able to attend meetings at locations other than primary work location. * Must pass background check and be able to maintain CJIS certification. KNOWLEDGE, SKILLS, ABILITIES AND WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS: * Experience in maintenance, support, configuration, or implementation of business applications. * Interest and ability to learn new business applications and related capabilities as required. * Knowledge of software development lifecycle (SDLC) methodology. * Knowledge of relational databases and SQL Querying. * Understanding of cloud computing and cloud based application services. * Knowledge of Microsoft Office Suite, Visio and MS Project. * Excellent customer services skills. * Excellent English oral and written communication skills. * Ability to communicate effectively with business users and technical staff. * Ability to work both independently and in a team-oriented and collaborative environment. * Ability to learn new computer development skills and to apply those skills effectively. * Ability to learn the operation of the City, including its departments and their functions. * Ability to apply new technology and developments to meet future needs. * Ability to communicate effectively, both verbally and in writing, with other technical staff members and users. * Ability to interact and maintain effective relationships with supervisors and other employees to accomplish the required tasks. * Ability to work within the principles, practices and techniques of project management. * Ability to work within the industry standards for IT development and deployment. WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS: * * Requires sedentary work that involves walking or standing some of the time, exerting up to 10 pounds of force on a recurring basis, and routine keyboard operations. * The job risks exposure to bright/dim lights with no significant environmental hazards. * The job requires normal visual acuity, and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception. *All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including “junk” folders. Test times and locations to be announced. The City of Lakeland is a drug free workplace. This position is considered a mandatory testing position, which is subject to pre-employment and random drug testing. All City of Lakeland positions are subject to reasonable suspicion drug testing. As a condition of employment you will be required to pass the pre-employment drug test in accordance with Florida Statute 440.102. THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE Job Title: Enterprise Applications Technologist - Public Safety Closing Date/Time: Continuous Salary: $28.07 - $43.55 Hourly $2,245.96 - $3,484.22 Biweekly $4,866.24 - $7,549.14 Monthly $58,394.91 - $90,589.66 Annually Job Type: Full Time Regular Location: City of Lakeland, Employment Services, 500 N. Lake Parker Avenue, Lakeland, Florida Department: IT Public Safety 1709000000