Lakeland Electric Communications Center Manager in Lakeland, Florida

This is managerial and administrative work involving all phases of managing, planning, directing and operating the Public Safety Communications Center. An employee in this classification manages the operations of the Public Safety Communication Center and is responsible for call-taking, dispatching and teletype functions. The employee is expected to function with a high degree of independence within the framework of established policies, procedures and instruction. Work is conducted under the general guidance and supervision of a Police Captain and performance is reviewed through conferences, evaluation of reports submitted and quality of services provided by the Public Safety Communications Center. Example of Duties:

  • Plans, develops and implements operating policies and procedures and training programs for the receipt and disposition of calls for a variety of situations requiring police and/or fire rescue assistance; monitors operations to ensure compliance.
  • Plans, directs, supervises and reviews the work of subordinate employees.
  • Manages the operational functions as they relate to the technology and day-to-day operations of the Public Safety Communications Center.
  • Develops, monitors, and reports compliance with customer contact standards of operation.
  • Investigates and responds to citizen and departmental inquiries in regards to job performance and delivery of service of the Public Safety Communications Center and its personnel; performs personnel administration tasks such as reviewing all employee evaluations and disciplinary actions.
  • Develops and administers annual operating budgets.
  • Develops and implements employee training programs and monitors and encourages the professional development of employees.
  • Serves as the department's liaison with law enforcement, fire protection and other public safety communications centers to plan and coordinate joint services.
  • Plans and directs communications activities during major special events, disasters, or other critical incidents.
  • Conducts research for communications systems and participates in development of long range strategic plans for Public Safety Communications Center.
  • Ensures compliance with FCIC/NCIC and UCR rules and regulations.
  • Develops Public Safety Communications Center morale; promotes team spirit and encourages positive attitude towards the department and the public. ADDITIONAL RESPONSIBILITIES:

  • Performs related work as required. Qualifications:

  • Bachelor's degree from an accredited college or university.

  • Five (5) years of management experience in a comparable sized metropolitan police and/or fire department or five (5) years supervisory or managerial experience in a communications center of comparable size for a high volume or highly critical dispatch or emergency services operation required. SPECIAL REQUIREMENTS:

  • Must be able to obtain FCIC users certification.

  • Must possess a valid state of Florida driver's license or the ability to obtain one.
  • Must maintain a valid telephone number.
  • Must be flexible to work additional hours, weekends, or alternate hours, as necessary for the efficient operation of the department.
  • Position may be designated as Emergency and Essential by Chief of Police or designee.
  • Must obtain and maintain State of Florida Public Safety Telecommunicator certification within one year of employment. Supplemental Information:

  • Extensive knowledge of radio transmitting equipment operating methods; pertinent ordinances, laws, rules, regulations and standard operating procedures; computer aided dispatch and enhanced 911 systems.

  • Knowledge of or familiarity with records management system.
  • Strong organizational, motivational, administrative, budgeting, and training skills required.
  • Extensive knowledge of effective managerial skills.
  • Ability to quickly assess the critical elements of a situation and decide appropriate action.
  • Ability to react quickly, calmly and rationally in emergencies.
  • Knowledge in the use and care of dispatching and related equipment.
  • Knowledge of budget preparation.
  • Knowledge of federal regulations governing the operation of communications systems and the release of information.
  • Knowledge of the State of Florida Public Records Law and the Federal Privacy Act.
  • Ability to prepare administrative and technical reports.
  • Ability to establish and maintain effective working relationships with supervisors, co-workers, other employees, and the general public.
  • Ability to assign and review the work of a number of subordinate employees and to provide effective leadership at all times.
  • Extensive knowledge of routine and emergency Police and Fire operations, department's standard operating procedures and the standard operating procedures of the Public Safety Communications Center, the National Incident Management System (NIMS), and the Incident Command System (ICS).
  • Knowledge of computer-aided dispatch systems; preferably of windows based dispatch systems.
  • Ability to communicate effectively, both orally and in writing.
  • Strong computer skills and knowledge of computer technology.
  • Strong interpersonal skills. WORKING ENVIRONMENT/CONDITIONS:

  • This position requires sedentary work that involves walking or standing some of the time; exerting up to 10 pounds of force on a recurring basis, and routine keyboard operations.

  • The job risks exposure to no significant environmental hazards.
  • The job requires normal visual acuity, and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.

Required Documents: 1. Copy of DD214 – Military Discharge (if applicable). 2. College Diploma or College Transcripts

Applicants for the position of Communications Center Manager are required to submit a copy of ALL required documents with the employment application. Applicants will not be eligible for employment until ALL required documents have been submitted to CIVIL SERVICE or uploaded with the application. *Documents will not be accepted after the closing of the job posting.*

Elements of the selection process: Our system allows you to work on your application and save the application without submitting it. This is done to allow you to save your work and come back to finish the application without having to start over. Your application is not considered "complete" until it is thoroughly filled out, without missing information, and ALL required documents are received by Civil Service. If you submit your application and do not "complete" it before the closing of the job posting, your application will be rejected from the system and you will have to start the application process over. The application WILL NOT be accepted or reviewed until it is "complete".

After submission of the completed application (including ALL required documents) the application will be accepted.

Once your application has been reviewed and accepted based on minimum qualifications for the position, you will be notified of a One-Way Video Interview. The video interview will consist of questions related to the basic duties of a Communications Center Manager.

Once you have successfully completed the One-Way Video Interview, the interview will be reviewed and scored to determine if you will receive an in-person interview. The interview process will consist of a structured, panel interview rated by subject-matter experts using the Communications Center Manager Competency Model. The panel will consist of at least three LPD staff members.

Those applicants that are selected for employment will be given a conditional offer of employment. The job offer is contingent upon the successful completion and approval of a polygraph examination, psychological evaluation, medical examination & drug screen testing and completed background investigation.

A thorough background Investigation will be completed on all candidates prior to employment. The applicant will receive written notice either by mail or electronic mail at each phase of the selection process advising them that they were selected to move forward in the process or that they were not selected. It is the responsibility of the applicant to ensure that the e-mail address provided on the application is correct and to provide any updated information to Civil Service during the application process.

Once a decision has been reached to offer the applicant employment OR that the applicant will not be offered employment, applicants will be notified within 30 days. The intent of the Lakeland Police Department's Personnel Services Section is that the selection process, from the date of the exam until the applicant is advised of a decision regarding employment, will not extend beyond 180 days. When the applicant is selected for employment and all elements of the selection process have been passed, the applicant will begin the in-house training and familiarization of the positional duties. The new employee will be on probationary status until their one-year probationary period is successfully completed. Applicant will be required to obtain a State of Florida Notary Certification within 12 months of employment.

Reapplication: Reapplication, retesting, and re-evaluation of applicants not hired is permitted after six months as long as nothing in the application history indicates an unfitness for employment. Conditions that qualify as unfitness for employment include revelations of unacceptable drug use, criminal records, or other factors discovered during the selection process.

Background Investigation: A background investigation of each candidate for all positions is conducted prior to appointment to probationary status. The background investigation may include, but is not limited to: a. verification of qualifying credentials b. a review of any criminal record c. a review of applicants driving record d. fingerprint check e. warrants check f. records check g. verification of at least three personal references h. a review of prior employment/military history i. a review of applicants employment and academy files j. review of social site/internet information

**Be advised that sensitive or confidential aspects of the applicant's personal lives may be explored.


This position can close at any time – WITHOUT NOTICE.

Job Title: Communications Center Manager

Closing Date/Time: Continuous

Salary: $62,185.23 - $96,469.71 Annually

Job Type: Full Time Regular

Location: City of Lakeland, Employment Services, 500 N. Lake Parker Avenue, Lakeland, Florida

Department: Administrative Division II 1403000000