Spire Energy Regional Customer Service Coordinator in Kansas City, Missouri
Regional Customer Service Coordinator
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Date: Jan 4, 2021
Kansas City, MO, US, 64129
Company: Spire Inc.
At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:
Living Spire Behaviors
We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.
Spire is seeking a Regional Customer Service Coordinator to work in Kansas City. This position will assist Operations leadership with customer inquiries/complaints and customer correspondence related to customers impacted by work activities. Assist supervisors with problems and follow up with customer for resolution of complaints.
Duties and Responsibilities
Assist Operations leadership with customer related issues, written responses, processes and initiatives
Responsible for customer correspondence
Find cost effective/expedient resolutions to customer problems/complaints
Coordinate departmental practices and resolve conflicts
Work with Claims and Damage Prevention to research claims and damages. Coordinate (or participate in) resolution discussions with contractors
May coordinate/monitor the training activities related to customer service practices
Attend/record the minutes for the quarterly liaison meeting
All other duties as assigned
Essential Characteristics and Competencies
Ability to work under pressure/meet tight deadlines
Ability to adapt in a fast-moving/changing culture
Strong interpersonal skills, ability to establish rapport with a diverse array of people
Works independently/manage time effectively
Works as part of a team/display a positive attitude
Required Education (certifications, licenses)
High school diploma/GED
Valid driver's license required
College degree preferred
Required knowledge, skill and abilities
- Two to three years of previous experience in construction/customer management, managing projects, commercial accounts, contractor relationships, or related areas with significant decision making authority and general oversight responsibility
Physical demands, environment and schedule
Normal office conditions, outdoors exposed to all weather conditions, in construction areas with uneven surfaces and loud noises
May be required to work assigned weekend schedule
We Have Perspective
The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.
We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.
Job Location: Kansas City
Job Segment: Business Process, Customer Service, Management
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