Sr Product Services Engineer

Date: Sep 23, 2024

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID: 82717

provides renewable energy consulting services using industry-leading scientific analysis. As a NextEra Energy Resources company, the world's largest generator of renewable energy from the wind and sun, we thrive on solving the toughest problems facing the energy industry, and creating innovative forecasting and optimization solutions that lead the way into the next era of energy. Do you want to help accelerate the transition to low-cost sustainable energy? Join our world-class team today!

Position Specific Description

NextEra Analytics is currently seeking a well-qualified candidate to join our Product Services Engineering team as a Sr Product Services Engineer. The Sr Product Services Engineer will focus on root cause analysis, issue resolution, and customer communication in support of NextEra Analytics portfolio of internal and external energy software platforms. The Sr Product Services Engineer should have a fundamental understanding of renewable energy, storage systems and experience with software applications to resolve customer issues. The Sr Product Services Engineer may work with other internal teams such as Software Engineering, Data Science, Customer Success, and Business Management for issue resolution. The Sr Product Services Engineer will also be instrumental in influencing the product roadmap as it relates to new feature and functionality based on customer feedback. Success in this role will be driven by a bias for action, customer advocacy, technical expertise, and strong communication skills.

Essential Product Services Engineering Skills:

• Understand user context to identify usage patterns that lead to support intervention

• Identify product enhancements and prioritize bug fixes to reduce the need for support intervention

• Familiarity with the Unix command line, SQL and Monitoring and Observability tools like Grafana or CloudWatch

• Experience identifying model inputs and outputs and must be able to set up a local development environment to debug & troubleshoot user reported issues

• Familiarity with AWS Services including S3, CloudWatch, Lambda and Step Functions

• Familiarity with the Software Development Life Cycle

Job Overview

Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise of the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to independently prioritize multiple tasks in a fast-paced environment.

Job Duties & Responsibilities

• Go in-depth technically across multiple technologies including application, network, host/virtual machine, and cloud environment resources as you actively seek solutions to business-critical customer environments

• Establish the root cause of errors and provide software and training solutions to improve customer experience

• Work with product owners to prioritize system enhancements and influence product roadmaps to meet customer needs

• Leverage advanced analytical and problem-solving skills to take on projects that drive process improvements and customer satisfaction

• Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED

• Bachelor's or Equivalent Experience

• Experience: 3+ years

Preferred Qualifications

• Bachelor's - Information Systems

• Master's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.

Employee Group: Exempt

Employee Type: Full Time

Job Category: Engineering

Organization: NextEra Analytics, Inc

Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.

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