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NextEra Energy Homeowner Support Specialist in Juno Beach, Florida

Homeowner Support Specialist

Date: Dec 3, 2021

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

is one of the largest wholesale generators of electric power and renewable energy from the wind and sun in North America.

Position Specific Description

EverBright is facilitating the clean energy transition by providing financing options for homeowners seeking to go solar.

Position Specific Description

EverBright is seeking a well-qualified candidate who is passionate about driving the clean energy revolution by building a best-in-class residential financing program. As a Homeowner Support Specialist at EverBright, you will be asked to:

  • Become a main point of contact for homeowners who have officially become customers of EverBright and provide exceptional support and problem solve to enable their success

  • Manage each issue to resolution while providing clear communication and expectations

This position will be responsible for providing support to EverBright homeowners who have either 1) purchased an EverBright solar system or 2) have obtained EverBright financing on a solar systems. This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have.

Job Duties

  • Provide exceptional customer service through phone, email, chat, etc.

  • Become an expert on both EverBright financing and sales/operations workflows

  • Be the first line of contact for all billing questions from homeowners

  • Be the first line of contact for all system operations and maintenance questions from homeowners

  • Be a knowledge resource and an escalation point for homeowners

  • Document customer interactions with accurate and detailed interaction logs

  • Serve as a voice of the homeowner and work with the team to improve the EverBright program and processes

  • Work with team members, supervisors and management to adhere to quality standards and achieve service level goals

  • Proactively escalate potential issues or anomalies to management

  • Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing homeowner base

  • Create a positive work environment through collaborating with direct teammates and internal stakeholders

Preferred Qualifications

  • Strong proficiency using SaaS software

  • Experience in solar or motivated to learn more about the solar industry

  • BA/BS degree or equivalent practical experience

  • Bilingual (Spanish speaking)

Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Under general supervision:

  • Researches and resolves sensitive customer requests and complaints

  • Ensures timely report of outages

  • Performs general account maintenance and billing adjustments

  • Performs rate analysis

  • Analyzes complex billing problems and researches for solutions

  • Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED

• Experience: 3+ years

Preferred Qualifications

• Six Sigma Yellow Belt Certified

Employee Group: Non Exempt

Employee Type: Full Time

Job Category: Customer Service

Organization: NextEra Project Mgmt

Relocation Provided: No

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.

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