Entergy Accounting Clerk I or II (Credit & Collection/Revenue Assurance) in Jefferson, Louisiana
Accounting Clerk I or II (Credit & Collection/Revenue Assurance)
Date: Jul 21, 2021
Legal Entity: Entergy Services, LLC
*Position may be filled as an Accounting Clerk I or II with the final title being dependent upon the candidate’s qualifications and experience.*
Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.
The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.
The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities — customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.
This position is responsible for supporting the daily operations to address the customer billing and payment journey (which includes the end-to-end meter-to-cash process) concerns. Assignments will be given based on the needs of the department, such as processing financial transactions and payments, performing basic bookkeeping tasks, answering customer’s inquiries, reviewing customer’s accounts for accuracy and other administrative duties. Individuals may be required to interact with various cross-functional groups to address customer related issues. Must have a strong customer mind-set and provide a positive customer service experience to business partners and customers.
Able to work independently on assigned task related to a customer’s account, meter data, payments, etc, document sources and work with relevant external / internal stakeholders and customers to ensure tasks are completed accurate and timely
Serves customers and business partners by providing information, responding to requests, identifying and resolving problems, explaining procedures, and executing on required adjustments when related to the end-to-end meter-to-cash process
Executes business processes and performs quality control analysis to resolve concerns and ensure consistency, report issues to appropriate parties when inconsistencies and irregularities arise
Participate in special projects as defined by management to support business processes
Provide guidance, mentoring and help facilitate training for junior clerks, along with providing support to update and revise training when process issues are identified
Improves quality results by evaluating processes and recommending changes
Assist with quarterly SOX testing based on defined protocols and participate in departmental records retention for data quality assurance and controls/compliancy
Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the department's performance and operations for efficiency
Minimum experience required of the position
Accounting Clerk I: At least 0-2 years of work experience (such as: customer services, data entry, account management, etc.)
Accounting Clerk II: At least 2-5 years of work experience (such as: customer services, data entry, account management, etc.)
Minimum knowledge, skills and abilities required of the position
Proficiency of Microsoft Office and other Entergy system applications
Strong verbal and written communication skills (able to clearly communicate with supervisor/manager and others within/outside the organization)
Solves problems in a straightforward situation; analyzes possible solutions using technical experience and judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
A self starter with high initiatives and able to work with minimal supervision, independently and within a team environment
Willingness to learn new processes and work extended hours (as needed)
Any certificates, licenses, etc. required for the position
Must be EEI SASS test recommended
Primary Location: Louisiana-Jefferson
Job Function : Professional
FLSA Status : Nonexempt
Relocation Option: No Relocation Offered
Union description/code : NON BARGAINING UNIT-NBU
Number of Openings : 1
Req ID: 103194
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.
One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing: of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , numberLogon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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