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JEA Applications Analyst in Jacksonville, Florida

Professional work that performs or assists in the planning, analysis and implementation of information technology systems. Consults with business users to determine technology/application system requirements. May provide technical advice and counsel to less experienced analysts.

  • Consults with internal customers to identify and analyze current operational processes and systems and assists in recommending technology solutions, hardware and software, that meet business goals.
  • Participates in evaluating user requests to determine feasibility; estimate cost and time requirements; and assess compatibility with existing system configuration.
  • Consults with users to map current operating procedures and clarify application objectives.
  • Establishes decision matrix and procedures for system, job flow and database restoration.
  • Coordinates work-arounds and recoveries.
  • Installs and tests hardware and software and evaluates suitability and compatibility.
  • Coordinates the implementation of programs, products, job flows, subsystems and databases.
  • Monitors production systems and databases and initiates aversion, correction and restoration actions.
  • Monitors accuracy, completeness, clarity, accessibility and timeliness of project and user documentation.
  • Resolves operating problems, provides technical assistance and training to users in application enhancements and upgrades.
  • Promulgates and enforces established technical and procedural standards.
  • Plans, constructs or alters programs to support performance tracking.
  • Assists in preparing documented proposals.
  • Assists in managing vendor relationships.
  • May assist with planning for the reengineering of existing applications, replacing inadequate applications and enhancing or expanding current applications.
  • Assists in disaster recovery testing.
  • Resolves escalated problems and refers new and unusual problems or situations to a higher level.
  • Participates in ongoing training to continuously upgrade technical knowledge and skills.
  • Performs other job-related tasks as assigned.

_Education_: Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Software Development/Engineering or similar degree and two (2) years experience in the specific discipline or application being recruited.


Six (6) year combination of education, training and experience.

Professional experience must be in the specific computer systems analysis, software development and/or system configuration discipline being recruited.

Required to assist in maintaining 24 X 7 systems availability.

A valid driver's license is required prior to employment and must be maintained during employment in this classification.

Other Certification, Registration and/or Training specific to the job may be required during employment.

This position requires that employees be in compliance with JEA procedure ES A0200 A0101 RS 628 Screening Personnel Risk Assessments (pre-hire for FACTA designations; pre-hire and recurring for CIP designations).

Job: *Information Technology

Title: Applications Analyst

Location: FL-Jacksonville

Requisition ID: 12662