Consumers Energy Network Attachment Specialist (TECH SPEC II) in Jackson, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.

Department Summary

The Infrastructure Attachments (IA) Department is part of the Energy Delivery Grid Infrastructure organization. The department is responsible for working with clients requesting permission to attach communication cables and equipment to company poles and underground conduit. This includes the design and processing of make ready work orders to accommodate these attachments.

Job Description/Responsibilities

The Network Attachment Specialist has responsibilities over the end to end Make Ready process including but not limited to processing of application permits, the make ready cost letter preparation, engineering design interpretation, client communication, payment processing, and application permit approvals. The Network Attachment Specialist will respond to pole attachment questions from internal and external clients as the company’s subject matter experts as covered by company standards. In addition, the Network Attachment Specialist will be responsible for the management of permit application, including tracking and reporting on key metrics driving production. The Network Attachment Specialist will not supervise employees.

Key Responsibilities in this area include:

  • Manage new application permit received from clients

  • Manage workload in SAP notification queue

  • Approve pole application permits

  • Create SAP costs and billing for Make Ready work and annual rental payments

  • Identification of owner and type of all pole attachments

  • Knowledge of and ability to interpret and apply engineering standards

  • Negotiate payment and application revisions with clients

  • Work with schools, hospitals, and governmental agencies

  • Track projects in spreadsheets and/or databases

  • Create notifications for safety clearance inspections

  • Communicate work to internal departments (forestry, scheduling, construction, etc.)

  • Support key department initiatives such as MIJUNS, DCA reconciliation

The selected candidate must have the following skills:

  • Excellent oral and written communication skills

  • A working knowledge of Microsoft Office Applications such as Word, Excel, PowerPoint, and Outlook

  • Must be able to demonstrate the ability to manage and organize multiple projects at once, develop innovative solutions to problems, make independent decisions and meet deadlines

  • Ability to work as an independent contributor with minimal supervision at the assigned physical work location

  • A valid driver’s license

  • The IA department assists with storm and emergency restoration activities and includes both office and field assignments; employees must be willing to work additional hours as necessary to assist with storm restoration activities

  • Ability to perform the above-mentioned duties in a safe manner at all times; driving to and from field (including remote) sites is required and the individual must be able to perform this function in all Michigan seasons

The location for this position will be at the Jackson – Parnall office in Jackson, Mi.

Requirements/Qualifications

At least 4 year of applicable experience and a High School diploma or equivalent

The following skills may set you apart from others:

  • Associate’s degree in a scientific or technical field – completion of two years (48 semester hours) of college level education including a minimum of 36 hours of technical course work such as physics, computer aided design, sciences, and higher math.

  • Experience with electric utility

  • Experience with CAD/GIS systems

  • Experience working with SAP

  • Experience with Design Standards and the NESC

  • Experience with NJUNS

Essential Functions

Performs technical support functions and more complex tasks including establishing workload and organizing and conducting assignments according to deadlines. Sets up tech support systems including record maintenance, data submission, and project management. Provides backup department support. Prepares reports and tech support material as directed from time to time. Maintains confidentiality. Performs or establishes procedures for tech support functions and actions including records, tracking of information, maintaining logs/spreadsheet, and other similar technical support. Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc. Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters. Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement. Follows all safety rules and procedures, and contributes to the safety of co-workers and the general public. Participates as an active technical support team member by contributing to program development and organization planning. Produce detailed and complex engineering design drawings utilizing computer-aided drafting software within a confined time period supportive of a production oriented role. Interpret substation equipment wiring diagrams and SCADA point lists to appropriately test substation intelligent electronic devices and record the test results. Operate a computer terminal and utilize necessary software applications. Produce supporting engineering design documents through various computer applications. Receive and support field calls to address questions with design packages and assist in troubleshooting. Travel to company substations, power plants, HVD or distribution lines or customer facilities to visually inspect present status of facilities to support producing designs or to perform field tests to best determine equipment to be utilized in designs. On occasion, wire panels with prototype equipment. Have aptitude and ability to learn and perform the duties of the job including learning new designs reflecting new equipment. Successfully be able to evaluate design alternatives to determine safest and most economical designs. Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers. Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism. Maintains work areas in a clean and orderly manner. Regular attendance is expected.

Hours and Travel

Meet travel requirements of the position. Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Duties involve moving materials weighing up to 10 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 40 pounds. Employee will occasionally be required to walk on uneven surfaces with loose gravel, mud, snow and ice. Employee will be required to maneuver within confined spaces. Employee may be required to have specific arm, hand and finger strength and dexterity specific to job requirements.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.