Consumers Energy Executive Communication Senior Specialist in Jackson, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.

POSITION DESCRIPTION: Under the direction of Business Unit Strategy Directors, responsible for developing and implementing robust executive level communications plan to align with strategy themes and effectively inform and engage employees to deliver Breakthrough results. Evaluates benchmarks and best practices to ensure communications are effective with audiences.



  • Establishes an advocate relationship with executives to enable advisory on strategic agenda, best methods of communication, strategy delivery and heightened engagement

  • Develops and executes executive communication strategies and plans that are consistently aligned to Breakthrough results

  • Translates and strengthens Business Unit strategies and strategic intent into engaging communications to align employees’ comprehension, acceptance, performance and motivation with strategies to strengthen employee engagement

  • Develops effective, compelling communications that reach and engage broad audiences

  • Produces internal and external materials for executives for multiple forums and channels including leadership meetings, employee town halls, executive roundtables, presentations, blogs, videos, social media, and provide logistics support

  • Prepares and coordinates event logistics including audience analysis, agenda preparation, meeting flow, staging, presentation development, messaging and post-event follow up

  • Partners with Strategy Communications department for video/audio needs and external communication requests for executives

Benchmarking and Best Practices

  • Researches benchmark data and best practices internally and externally to produce communication strategies that reflect cutting-edge communication trends

  • Adjusts, integrates and implements modifications to executive communications based on executive input, employee feedback and external trends

Communication Execution

  • Produces surveys to measure meeting and communication effectiveness

  • Recommends and implements interventions to inform and drive communication results


  • Bachelor degree in applicable field

  • 3+ years executive communication experience

These skills may set you apart:

  • Advanced and skilled communicator

  • Mentors other team members in effective communication whenever opportunities arise

  • Ability to influence high-level stakeholder audiences in extreme impact situations

  • Proficient in Microsoft Office Suite with a heavy emphasis on PowerPoint and presentation creation

  • Graphic design knowledge and understanding (Adobe Creative Suite)

  • Creative Storytelling proficiency with ability to craft stories and utilize tools to produce visuals (Graphics, Camtasia, etc.)

  • Experience and comfort working with C-level executive environment

  • Able to think creatively and translate complex ideas and thoughts into concepts and terms that can easily be understood

  • Self-initiator, ability to work with minimal details or requirements, within a wide degree of creativity and latitude, and produce high quality results

  • Ability to work within a deadline-driven environment requiring high degree of professionalism, discretion, organization skills

  • Agility to be able to quickly shift priorities easily and effectively

  • Ability to work in a collaborative environment, by encouraging trust, mutual respect, and a shared purpose among team members and across the organization


The Business Support Job Family is utilized throughout the Company, including, but not limited to: accounting, auditing, budget preparation/analysis, business analysis, business negotiations, business transactions, customer service/relations, finance, cash management, materials management/supply chain, project management, records management, risk management, marketing, planning/scheduling and strategic planning.

Nature of Work

The essence of the work that is performed by the Business Support Job Family is a wide variety of business functions, at times involving very specific business disciplines.

At the lowest level in this job family, the work performed may tend to be of a routine and less complex nature where the work responsibilities can be proficiently performed after a relatively short training period. At this level the employee is more likely to be able to move to different functional areas of the Company.

At the highest levels in this job family the work performed will tend to be of a complex nature involving knowledge of various functional/specialized disciplines where the work responsibilities can only be proficiently performed after a relatively long training / experience-related time period. The work environment often includes dealing with risk and limiting exposure, ie, credit limit liaison in power market or coordinating Sarbanes Oxley testing and compliance.

Leadership, management, facilitation and interaction with senior management will be markedly increased at the mid - highest levels of this job family while the need for direction and supervision will be markedly decreased. While problem solving and analysis will likely be required at all levels, recommendation and implementation becomes the norm at the highest levels and will often have a major bearing on the Company’s business. In addition, skills such as the ability to think on your feet, composure under fire and effective communication across all levels of the organization and with outside customers/clients become more finely honed at the higher levels.

Essential Functions:

Business Support Advisors and Consultants support the planning, business analysis, general management, budget preparations and analysis, negotiations, transactions, customer services and auditing of a wide variety of business functions and processes of specific operating and support areas throughout the Company. Duties and who this individual reports to will fluctuate between projects, departments and offices. Lead and/or assist with business analysis and support for the plans, reports, impacts, contracts, schedules, estimates, data collection, observations, and field investigations. Provide business analysis and support services with accuracy, on time and under budget. Use computer assisted applications software and equipment to prepare business analysis support documents. Understand and follow Company established standard procedures for file structure and standard procedures for projects. Become familiar with business and department and Company plans and related material for each project and be able to utilize the information appropriately. Assists in client contact and communication. Utilize effective communication skills to answer inquiries from coworkers, clients, or the public. Public involvement may include producing reports, graphics, presentations, and other visual material as well as occasional speaking or meeting with stakeholders. Attend internal and external meetings. Provide business analysis and support services in a legal and ethical manner. Regular attendance is expected.

Hours and Travel:

This position requires the individual work 40 hours per week with 90% of time spent in the office or specific field locations. This position may require the ability to travel between field locations. This position may include nights and weekend/holiday timeframes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee will be using a computer and the associated keyboard and mouse. The employee must frequently lift and move up to ten pounds and occasionally lift and move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the construction site is often loud.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.