Duke Energy Supervisor, Vehicle Maintenance in Huntersville, North Carolina

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Position Summary

Fleet Services provides strategic leadership, management, and governance for all transportation and mobile equipment in the Duke Energy fleet which consists of over 14 thousand vehicles/mobile equipment. The Supervisor of Vehicle Maintenance provides leadership and oversight to a diverse workforce for assigned maintenance locations (garages).

Key accountabilities include:

  • ensuring the execution of maintenance and repair work

  • providing strong leadership and oversight to employees

  • ensuring compliance with applicable, safety, environmental, ANSI, DOT and maintenance standards

  • managing work schedules

  • ensuring tasks are properly recorded in the work management system

  • coordinating with customer contacts to ensure their needs are being met and managing the business/financial aspects of assigned garages.

Safety, environmental compliance, productivity and quality are all critical components of the successful execution of this work.

The Supervisor of Vehicle Maintenance is responsible for identifying and addressing barriers in the workplace, and must also effectively communicate the plans and direction of the organization.

This position is responsible for employee development and performance management of the assigned craft in the work group.

Responsibilities

Manages the Fleet Services for assigned maintenance locations (garages) to deliver safe, reliable vehicles equipment, and services for multiple customer departments:

  • Ensure timely completion of assigned work in compliance with Safety, Environmental, ANSI, DOT standards, manufacturers’ guidelines, and Fleet Services best practices.

  • Provide safe working conditions and practices by providing adequate safety training of work practices and procedures. Initiate action to promptly correct potential or actual safety problems.

  • Oversee assigned work and assuring quality of work being performed.

  • Complete field reviews, observations and audits to ensure progress, performance, quality and results.

  • Foster a strong safety culture as it relates to both employee and operator safety.

  • Monitor all aspects of team’s performance with a focus on continuous improvement.

  • Initiate actions to ensure objectives are achieved and improvement opportunities are addressed.

  • Monitor and manage garage expenditures to support overall budget and incentive goals.

  • Ensure geographic area is appropriately staffed and supported for 24/7 operations. This includes both individual availability and setting employee expectations.

  • Support storm restoration efforts including any off-system deployments

  • Local representative and point of contact for Fleet, Customer, Equipment and Facilities issues at assigned maintenance locations.

Lead a safe, productive and motivated work force

  • Maintain positive employee relations and culture based on trust, open communication, personal accountability, ownership, teamwork and collaboration.

  • Develop a culture of two way communication, encouraging employee feedback.

  • Enable employees to make decisions within boundaries of processes and goals

  • Actively communicate with employees on all relevant items related to the company, Fleet Services and the work group.

  • Recruit and develop technicians. Manage employee development including technical, compliance and on- the job training.

  • Assist employees in identifying, developing and monitoring career developmental opportunities.

  • Provide individual behavior coaching and feedback to ensure continuous improvement.

  • Work with Labor Relations and Human Resources to ensure adherence to labor agreement and company policy. This includes performance management.

  • Resolve employee issues such as corrective action, IBEW contract administration (if applicable).

Lead Continuous Improvement and Change Management Efforts

  • Serve as a model of leadership for change.

  • Support Human Performance and Corrective Action Programs by investigating, reviewing and communicating events, leading and participating in investigations and implementation of corrective actions.

  • Ensure successful implementation of organizational improvements and technology.

  • Analyze reports and take appropriate actions

  • Be a student of the Fleet Services business and the utility industry.

Deliver exceptional customer service

  • Engage with internal customers to ensure the organization is meeting their needs.

  • Work collaboratively with customers to preform required maintenance and repairs in a way the maximizes equipment availability.

  • Maintain positive customer relations by ensuring timely resolution of issues and concerns.

  • Monitor work order accuracy to ensure customers are accurately charged for services.

  • Support transparency objectives by keeping customers informed about work impacting charges or equipment availability.

Basic/Required Qualifications

  • High school diploma and five or more years relevant work experience

  • Valid driver’s license

Desired Qualifications

  • 2 or 4 year degree

  • Experienced working or supporting nuclear and fossil operations

  • Demonstrated effective leadership skills

  • Demonstrated effective written & verbal communication skills

  • Demonstrated effective problem solving and analytical skills

  • Demonstrated effective conflict management and negotiating skills.

  • Demonstrated ability to work self-directed and be a team player

  • Demonstrated effective interpersonal skills

  • Demonstrated ability to implement and lead others through changes

  • Possesses working knowledge of Fleet maintenance processes.

  • Prior supervisory experience working with craft employees

  • Demonstrated ability to motivate and engage employees

  • Experience working with customers. Demonstrated good customer service skills

  • Ability to effectively relate to craft, leadership and external stakeholders

  • Demonstrated technical aptitude and ability to learn and communicate complex technical concepts to a diverse group of stakeholders.

  • Experience with process or continuous improvement efforts

  • Understanding of basic financial concepts including experience managing budgets.

  • Effective at managing through multiple and, at times, conflicting priorities in a manner that keeps employees focused and fosters positive relations with customer and other stakeholders

  • Working knowledge of the equipment and associated regulations (DOT, ANSI, etc.)

  • Experience managing represented employees and working through labor agreements.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Friday, September 28, 2018

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.