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CenterPoint Energy Tele-Sales & Service Representative in Houston, Texas

Tele-Sales & Service Representative - CEH03203

Center Point Energy is looking for a Tele-Sales & Service Representative to join our Team , located in Houston, TX .

You will have the ability to be the backbone of our business. When customers call us, our Telesales Reps answer questions, solve problems, and get people happily on their way. You'll also use your customer service and sales skills to help customers discover the products they need, and even help them complete the sale.

We want you to know

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Diversity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

  • Instantly make you part of a family of diverse people focused on making good customer experiences happen.

  • Competitive pay

  • Paid training

  • Benefits eligibility begins on your first day

  • Subsides metro and parking discounts

  • Flexible work schedule, paid holidays and paid time off

  • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

  • Professional growth and development programs including tuition reimbursement

  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.

  • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.

  • Give you ways to earn more every single month through bonus and incentives, plus some surprise perks you'll love.

To be successful in this role you will:

  • Promote and sell products and services to achieve individual and team sales goals.

  • Have an opportunity to maximize your income by earning commission based on performance!

  • Complete supporting purchase contracts and set appointments for products sold through direct interactions with customers via phone.

  • Respond to questions relating to customer service inquiries with a focus on first call resolution.

  • Resolve customer complaints regarding purchases and installations to ensure customer satisfaction.

  • Resolve billing inquiries, perform account adjustments, negotiate payment arrangements and deposit amounts.

  • Need to commit to a PAID training schedule where we give you the tools to be successful.

  • Need to have flexibility to work rotating shifts to provide coverage between 6am-10pm, seven days per week.

  • Need a naturally positive attitude with demonstrated strong verbal and written communication skills. Communication is the key to our business at all levels

Your background includes:

  • Minimum 1 year of sales experience.

A bonus to have:

  • Fluency in English and Spanish

#LI-CNP

This contractor and subcontractor shall abide by the requirements of 41 CFR ยงยง 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Job Customer Service

Primary Location US-TX-Houston-CenterPoint Energy Tower

Job Posting Oct 6, 2022

Posting End Date Dec 31, 2022

Req ID: CEH03203

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