Service Now CMDB Administrator - SER00564

CenterPoint Energy is looking for a Service Now CMDB Administrator to join our Service Delivery Management , located in Houston, TX.

You will have the ability to: be responsible for the administration of the Configuration Management Database (CMDB) within Service-Now to ensure integrity of version, function, and performance. This position must drive continuous improvement through automated discovery and integration using tools such as ServiceNow Discovery, Service Mapping and SCCM (System Center Configuration Manager). Must have strong leadership and technology skills.

We want you to know

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Diversity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

• Competitive pay

• Paid training

• Benefits eligibility begins on your first day

• Subsides metro and parking discounts

• Flexible work schedule, paid holidays and paid time off

• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

• Professional growth and development programs including tuition reimbursement

• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.

To be successful in this role you will:

• Develop, administer, and document support of the CMDB.

• Configure integration points between ServiceNow and other IT management systems.

• Install, configure, and maintain multiple MID Servers.

• Configure Discovery to find: Linux and Windows Servers, Network Devices and Applications

• Extend Discovery with custom Probes and Sensors and/or Discovery Patterns

• Remediate and prevent Duplicate CIs

• Create new CI Classes as needed

• Develop, execute, integrate, and maintain processes for improved data collection, data quality, data completeness and data integration in

• ServiceNow and related ITSM systems.

• Ensure configuration data is available as needed to support other IT service management processes.

• Navigate the Service Mapping user interface

• Configure Service Mapping credentials

• Configure Service Mapping to discover and model a business service from a top-down approach including all the applications, network devices, and servers that support it

• Configure Service Mapping patterns that allow administrators to model proprietary applications and connections unknown to ServiceNow Service Mapping

• Work with the Identification and Reconciliation Engine to understand how inserts and updates are performed to configuration items in the CMDBArchitect, design, and implement integrated solutions across ServiceNow, SAP, Event Management, Monitoring, DataPower, Identity Management, etc.

• Design, develop, and maintain solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and other configurations required that support ITIL processes and ensure optimal performance of the ServiceNow system.

• Performs migration of code between development and test systems to prepare for production system.

• Create and maintain migration documentation.

• Maintain code control log and validate code migration documentation, in accordance with audit and change control guidelines.

• Document and submit change records to migrate code to PRD environment according to Change Management process requirements

• Provide technical leadership and training, perform peer code reviews, and ensure the ServiceNow team follows development best-practices for Configuration Management

• Responsible for ServiceNow code quality for Configuration Management

• Attend regularly scheduled meetings to identify tasks or user stories that are “at risk” and provide support as needed

• Work with management and key stakeholders to ensure best practice for design and test strategies for Development, QA and User Acceptance Testing

• Troubleshoot software problems, implement bug fixes and perform root cause analysis on ServiceNow issues

• Collaborate with other System Administrators and ServiceNow support concerning strategies and technical aspects of platform upgrades

Your background includes:

• Bachelor’s or Advanced Degree in computer science or equivalent work experience

• ServiceNow Discovery and Service Mapping training or certification a plus

• 3 years of the following:

• Configuration Management (CMDB) experience - architecture, data models, and skill to consolidate multiple data sources of configuration items

• General IT Service Management experience developing processes, tools, and documentation using the ITIL framework as a basis for best practices

• ServiceNow Discovery and Service Mapping implementations

A bonus to have:

• ServiceNow System Administrator Certification

• ITIL Certification

• ServiceNow Developer experience, other ServiceNow administration

• Relational databases such as MS SQL Server a plus

• General programming skills: python, J2EE framework, Unix shell, Windows PowerShell, open-source library such as AngularJS, jQuery, Bootstrap, CSS, etc.

• Developing web-based user interfaces.

#LI-CNP

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Job Info. Technology - Database

Primary Location US-TX-Houston-EC/DC

Organization SERVICE DELIVERY MANAGEMENT (50193082)

Job Posting Sep 14, 2023

Posting End Date Oct 5, 2023

Req ID: SER00564