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CenterPoint Energy Representative, Tele-Sales & Service in Houston, Texas

Representative, Tele-Sales & Service - CEH02897

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Diversity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Learn more in the “About Us” section of our careers web site.

As the Representative, Tele-Sales & Service , you will receive and respond to customer inquiries, promotes and sells Home Service Plus products and services, completes supporting purchase contracts and sets appointments for products sold through direct interactions with customers via phone channel. Fast paced, high call volume environment.

Specifically, you’ll have the opportunity to:

  • Respond to all questions relating to all company customer service inquiries with a focus on first call resolution.

  • Promote and sell all Home Service Plus products and services through inbound and outbound calls to achieve individual and team sales goals. Recommend products, explains features and benefits to enhance customer’s knowledge, and gains customer commitment to our recommendation. Complete profile with contract information, and/or schedules maintenance appointment in CRM.

  • Resolve customer complaints regarding purchases and installations to ensure customer satisfaction, responds appropriately, guides the complaint through established channels, and follows up to complete resolution.

  • Attend sales and vendor training meetings to enhance and maintain effective sales skills and product knowledge. Complete all other training as needed for system updates and department initiatives.

  • Work effectively and cooperatively with co-workers, vendors, sub-contractors, field technicians, and field sales representatives to achieve individual and team goals.

  • Demonstrate diligence, aggressiveness, initiative, adaptability, creativity, integrity, and personal development.

  • Resolve billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts and follows-up on customer accounts.

  • Solicit customer feedback on service provided and initiates action based on customer feedback.

Basic Qualifications:

  • High school diploma or GED

  • 1 year of sales experience in inside sales, phone sales, retail sales or other direct sales environment.

Physical Requirements:

  • Able to communicate orally and in writing in a clear manner.

  • Able to communicate and hear oral communication either in person or on equipment such as telephone.

  • Able to sit for extended periods of time.

  • Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.

  • Able to reach, grasp, and move items.

Working Conditions:

  • Able to work in cubicle or team environment.

  • Able to work overtime (scheduled and/or unscheduled) occasionally, as needed or required.

  • Able to work rotating shifts to provide coverage twenty-four hours per day, seven days per week.

  • Able to work in a fast-paced environment with high daily pressure to meet performance goals.

  • Upon commencement of gas emergency call training, position will become safety-sensitive requiring random drug-screening in compliance with the Department of Transportation regulations.

  • May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aid in restoration efforts

Job Location: Houston, TX

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Job Customer Service

Primary Location US-TX-Houston-CenterPoint Energy Tower

Job Posting Oct 14, 2021

Posting End Date Dec 28, 2021

Req ID: CEH02897