NextEra Energy IT Technology Specialist in Houston, Texas
IT Technology Specialist
Date: Jan 14, 2022
Location(s): Houston, TX, US, 77002
Company: NextEra Energy
Requisition ID: 59005
is one of the largest wholesale generators of electric power and renewable energy from the wind and sun in North America.
Position Specific Description
The position is responsible for day to day, 24x7x365 operational support for the organization’s end-user environment which includes supporting mobile devices, computers, and AV systems. Efforts will primarily focus on day to day technical support needs but will require participation in other support duties as needed.
This position will also be responsible for providing assistance for various projects by acting as a liaison between project and engineering teams and is expected to help coordinate, schedule and then perform the activities required to implement those projects. A high capacity to work on multiple work efforts simultaneously and coordinate across multiple teams is required.
The position is unique, in that it is not only a highly technical position, but also requires a high degree of customer focus and interaction that ultimately generates extraordinary customer satisfaction. To be successful the candidate will be required to adapt to new plans and priorities in order to address business and operational challenges.
Occasional local travel will be required.
Job Duties & Responsibilities:
Identifies new or trending issues, determines root causes, and quickly resolves the issues
Perform hands-on fixes at the desktop level, including installing and upgrading
software, implementing file backups & restores, and configuring systems and applications
Acts as a liaison between tier 3 support teams and the end-users
Assists in coordinating and performing the work required to implement projects goals
Interact regularly with managers, clients, and vendors to answer questions
Works closely with the Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues
Performs other job-related duties as assigned
High degree of skill with Windows OS based computers in an Active Directory environment
Experience configuring and deploying Microsoft Windows based laptops and desktop PC’s
Highly proficient with MacOS and IOS supporting MacBooks, iPhones and iPads
Support AV systems and collaboration applications such as WebEx, Teams, Zoom, etc.
Experience with software installation and troubleshooting
Highly skilled at providing support via remote management
Proficient with Service Now
Experience with Asset Management
General knowledge of TCP/IP network functionality and devices
This position is responsible for day-to-day (24 hours per day, seven days per week) operational support for an organization's Local Area Network (LAN) and Wide Area Network (WAN) infrastructure, including data- and voice-related activities. Employees in this role provide technical support for all client devices with a high degree of customer contact and focus, ultimately generating a high degree of customer satisfaction.
Job Duties & Responsibilities
• Identifies new or trending issues, determines root causes, and quickly resolves the issues
• Acts as a liaison between project and engineering teams and the ultimate customer
• Coordinates, schedules, and performs the end-work required to implement projects
• Provides Technology Café Associate support
• Performs other job-related duties as assigned
• High School Grad / GED
• Bachelor’s or Equivalent Experience
• Experience: 3+ years
• Bachelor’s Degree
Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: NextEra Project Mgmt
Relocation Provided: Yes, if applicable
Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.
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