Clearway Energy IT Desktop Support Technician in Houston, Texas
What The Role Is
The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN-related issues. Day-to-day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end-user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.
What You'll Be Doing
Taking initial telephone or service ticket inquiries and troubleshooting or managing end-user hardware, software, or network problems
Responsible for executive-level desktop support, requiring a higher level of service
Utilizing Active Directory for user management and assigning users to Group Policy Objects
Responding to and supporting the resolution of server and network issues with Tier 3 support
Provide 1st level client support through our help desk ticketing system
Recognizing and escalating more difficult problems to Tier 3 support
Supporting a Microsoft Windows environment, including the Windows stack, Active Directory, and hosted M365
Use Remote Monitoring tools and call tracking to log and route tickets
Imaging and Deploying Desktops and Laptops for end users
Creating and maintaining client-related documentation
Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers
Participate in the maintenance, updates, planning, and installation of client computers and application software
Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes
Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements
Facilitate the deployment of new client computer systems and application integration to support business needs
Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible
Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements
What You'll Bring
This role requires a strong working knowledge of the following:
Microsoft Windows Operating Systems including M365 Support
Strong Customer Service techniques in an IT environment
IT Service Management Software (i.e., ServiceNow)
Proficient in IT procurement processes and procedures
Strong Incident skills and troubleshooting techniques
Exceptional work ethic and time management skills
Ability to work well independently and/or as part of a team
Strong communication skills and a commitment to customer service at the executive level
Ability to travel 10% of the time, and on short notice
Participate in after-hours on-call rotation as necessary for problem resolution, and project management/installations
If you don’t meet 100% of the above qualifications but see yourself contributing, please submit your resume
What Would Be Nice
An associate or bachelor’s degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree.
1 year of experience supporting client-side IT infrastructure and software in an enterprise environment
Clearway will not sponsor nonimmigrant visas for this position (H-1B, TN, E-3, etc.).
The pay rate for the successful candidate will depend on geographic location, skills, relevant and demonstrated experience, education, training and certifications, and other factors permitted by law. This role is eligible to earn an annual cash bonus, subject to personal and company performance goals.
Salary Range Across all U.S. Locations
Clearway Energy Group is leading the transition to a world powered by clean energy. Along with our public affiliate Clearway Energy, Inc., we own and manage more than 9.6 gigawatts of renewable and conventional energy assets across the country. As we develop a nationwide pipeline of new renewable energy projects for the future, Clearway’s 7 gigawatts of operating wind, solar, and energy storage assets offset the equivalent of more than 9 million metric tons of carbon emissions for our customers today. Clearway Energy Group is headquartered in San Francisco with offices in Carlsbad, Calif.; Scottsdale, Ariz.; Houston; and Princeton, N.J. For more information, visit clearwayenergygroup.com.
Our Commitment to Diversity, Equity, & Inclusion
At Clearway, we create a community that isn’t about being the same – it’s about building a team of unique individuals, with different backgrounds & skill sets, coming together to build something big & make a difference in the world. Clearway’s team is dedicated to a clean energy future across a wide spectrum of roles & responsibilities. Embodying our company values and operating principles, unique individuals come together over a common mission. We embrace opportunities to do challenging work that can change the world. We aspire to bring out the best in everyone. We share setbacks, celebrate successes, & act with integrity & accountability to get the job done.
Working at Clearway, Hybrid Together
Here at Clearway, we’re committed to balancing flexibility while fostering strong relationships with our teammates. We do this by prioritizing new hires based near one of our offices in San Francisco, Carlsbad, Scottsdale, Houston, & Princeton. Our office-based employees typically work together from fabulous spaces on Tuesdays & Thursdays to collaborate & learn, build community, get to know one another, & enjoy company-provided meals & events.
Clearway Energy is an equal opportunity employer that values a broad diversity of talent, knowledge, experience & expertise. We intentionally foster a culture of inclusion that empowers our employees to deliver superior performance to the communities we serve. We encourage minorities, women, individuals with disabilities & protected veterans to join the team. Clearway is a proud promoter of employment opportunities to our Military & Veterans.
What We Provide
Clearway offers all eligible employees working 20+ hours per week a comprehensive menu of benefits: generous PTO, medical, dental & vision care, HSAs with company contributions, health FSAs, dependent daycare FSAs, commuter benefits, relocation, & a 401(k) plan with employer match, a variety of life & accident insurances, fertility programs, adoption assistance, generous parental leave, tuition reimbursement, & benefits for employees in same-sex marriages, civil unions & domestic partnerships. For more on Clearway benefits, visit our Benefits Website (https://benefitsatclearway.com/) .