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CenterPoint Energy Claims Specialist in Houston, Texas

Claims Specialist

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Date: May 10, 2024

Location: Houston, TX, US, 77002

Company: CenterPoint Energy

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Receives, investigates, and handles claims for bodily injury, property damage, and auto bodily injury and property damage presented against CenterPoint Energy. Protects the assets of the Company from financial impact of liability claims and lawsuits while analyzing potential risk. Investigates incidents and claims that present potential exposure to the company and evaluates liability exposures. Provides support to the Legal Department and outside counsel.

Essential Functions

  • Responsible for large volume of liability claims, including, but not limited to, Property Damage, Bodily Injury and Automobile, filed against the Company across its operations footprint.

  • Manage all phases of claims including litigation.

  • Analyze and evaluates financial exposures and expense management of claims activity and reports and presents recommendations of significant exposures and expense to management.

  • Investigate (including field investigation) and evaluate liability claims.

  • Negotiate claims with claimants, insurers, and attorneys.

  • Assist the Legal Department and CenterPoint Energy’s outside counsel on lawsuits.

  • Maintain timely and accurate updates on claims in claims database.

  • Be on call for one week (24/7) at a time as part of the duty rotation; duty may be required at least several times a year.

  • Work with and serve as liaison with outside experts, including cause & origin, reconstruction, and other disciplines.

  • Set and maintain reserves for claims considering the following criteria: liability, damages (property and bodily injury), and nature and extent of injury.

  • Prompt, accurate investigation of liability claims to determine the facts and potential liability; handled to final resolution.

  • Develop settlement strategy by evaluating factual information to settle claims in a cost-effective manner.

  • Advise and support operating company management in responding to major incident and claims.

  • Serve as company representative at mediation or trial, as needed, and/or provide litigation support.

  • Risk Mitigation: Develop and deliver training to internal and external stakeholders to ensure that first responders are trained to take appropriate action when an incident occurs for which the company may have adverse exposure.

  • Able to demonstrate a working knowledge of applicable federal and state utility laws/regulations (e.g., NESC,PUC, RRC, IURC etc.).

  • Perform other duties that may be assigned at the Company’s discretion.

Education Description

  • Requires a bachelor’s degree in a related field from an accredited college.

  • In lieu of a degree, any combination of education and related experience totaling eight (8) years, where each year of applicable college = 1 year and each year of applicable experience = .5 years. Experience in lieu of education isin addition tothe Experience requirements.

Experience

  • Requires a minimum 6 - 8 years of relevant experience as a claims adjuster in the property-casualty insurance industry, or in a field operations position requiring knowledge of the electric/gas distribution system, where customer contact occurred on a regular basis.

Additional Qualifications

  • Able to demonstrate and apply a strong customer focus and deliver superior service.

  • Able to exercise discretion, tact and good judgment in dealing with customers, the public, vendors and employees.

  • Able to follow through on commitments to ensure everything possible done to ensure customer satisfaction.

  • Able to apply curiosity and good investigative skills to fully research and investigate each claim and complete it.

  • Able to interact and negotiate with all types of people, while maintaining a courteous and professional demeanor.

  • Able to set required and self-established deadlines and complete those, despite some pressure.

  • Able to communicate well orally and in writing.

  • Able to manage time effectively, handle multiple tasks and priorities.

  • Able to work independently and demonstrate initiative to accomplish assigned duties.

  • Able to work collaboratively as a team member to accomplish goals and objectives of Claims.

  • Able to work accurately, paying attention to detail and following oral and/or written instructions.

  • Able to adapt quickly and respond well to changing priorities.

  • Able to use good judgment to solve problems with logical solutions and make sound decisions.

  • Able to deal comfortably with risk and uncertainty.

  • Able to recognize when assistance is needed and request it.

  • Able to provide a State of Texas Adjusters License and maintain licensing currency at all times. If not licensed currently, willing to attend classes and obtain a State of Texas Adjusters License within a prescribed period of time.

  • Able to provide a valid state driver's license, present and maintain a good driving record and to operate company vehicles safely and in compliance with applicable laws and company policies.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

  • Competitive pay

  • Paid training

  • Benefits eligibility begins on your first day

  • Transit subsidies

  • Flexible work schedule, paid holidays and paid time off

  • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

  • Professional growth and development programs including tuition reimbursement

  • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time

Posting Start Date: 05/10/2024​

Posting End Date: 05/17/2024

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Nearest Major Market: Houston

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