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Hawaiian Electric Billing Functional Admin in Honolulu, Hawaii

Billing Functional Admin

Date:May 16, 2024

Location: Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: at 11:59PM HST


The P CB BILLING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)


Provides corporate-wide leadership and support for implementation and optimization of policies, programs, and procedures for commodity and non-commodity billing and other related financial transactions through the Customer Information System (CIS) for Hawaiian Electric, as well as through any other billing related system, such as the MV90, or future systems such as a Meter Data Management System (“MDMS”). Supports the Revenue Management Supervisor, Director, and Manager as the subject matter expert in the administration, management and support of all matters pertaining to billing functions. Also functions as the “power user” of the CIS billing functionality providing support to end users and is tasked with trouble shooting, resolving issues, and identifying defects and areas of improvement in the CIS billing functionality. Provides guidance on the configuration within CIS to support and enhance the solution and is responsible for identifying and providing leadership and support in resolving functional errors in the system. Provides input and guidance on functional documentation and specifications, and development efforts with the functional and technical resources within the CIS Support Team, in accordance with established Rules and Tariff. Provides accurate, timely, and effective financial information, analyses, recommendations, and administrative services. Analyzes special or complex rate and billing situations. Researches, assesses need, and gathers data to develop, coordinate and implement recommended solutions. Supports the Revenue Management functions as it relates to all areas within the Customer Service(“CS”) process area, as well as other departments, including Corporate Accounting. Also provides leadership and support for new initiatives to streamline and improve billing options for the Companies’ customers. Functions in the CS organization with input and guidance from the Revenue Management Supervisor, Director, and Manager. Works closely with all members of the Revenue Management section and other CS Supervisors, Directors and Analysts, CIS Support Team members and neighbor island Supervisors and functional administrators to ensure corporate consistency in work products and processes. Recommends, leads, and implements department/division projects, initiatives, and assignments. Supports the Revenue Management team in matters relating to the section’s forecast, budget, and special projects. Also functions as acting Supervisor in Revenue Management, from time to time, as needed.


  • Leads, coordinates, and facilitates corporate-wide efforts to maximize and improve the consistent application of policies, programs, and procedures for commodity and non-commodity billing and related financial transactions, by providing the following support to process owners and end users:

  • Define and lead business process strategy for commodity and non-commodity solutions that support the Companies’ initiatives. Organizes, plans, collaborates, participates with cross functional working groups in the Company to implement new pricing tariffs, processes, and procedures.

  • Leads and supports projects and initiatives that will result in increased user effectiveness, improve system accuracy and efficiency, cost containment as well as increased customer satisfaction.

  • Establish process/workflow improvement priorities for the process areas in conjunction with the overall organization’s improvement goals.

  • Participate in process design activities and workshops.

  • Facilitate consensus and propose business processes for the Companies.

  • Plan business process and functional application solutions. Analyzes special or complex rate and billing situations. Research, assesses need, and gathers data to develop, coordinate, and implement recommended solutions. Develops and maintains databases and spreadsheet applications for complex and specialized billing situations maintained outside of the CIS.

  • Assist in defining and validating business requirements, including the identification and assessment of gaps between such requirements and functional capabilities of any process and corporate initiatives.

  • Develop training materials and provide training to process owner(s) and end users for all billing areas.

  • Assists the Revenue Management team with managing the area’s SOX Reports and General Ledger Reconciliation related to SOX controls. Coordinates audits with internal and external auditors. Provides support and manages documentation for the section’s forecast and budget related matters.

  • Provides functional support for the CIS billing functionality as a “power user” for Company end users.

  • Investigate functional problems and requirements and provides functional advice and solutions.

  • Assist with functional impact assessment of changes to the CIS as patches and service packs are rolled out by the CIS Support Team.

  • Researches, assembles, coordinates, and maintain Section’s training material and document all required Business and Regulatory requirements to enable understanding and resolution of system and or/process issues.

  • Assist in training users by developing documentation of business policy and procedural changes, communicating changes, and performing informal and formal training.

  • Serves as subject matter expert (SME) to business unit on internal controls and accounting issues. Ensures documented procedures and controls are in compliance with Sarbanes-Oxley Act (SOX).

  • Review and approve updates to the CIS rate databases for all Companies in accordance with published Tariffs approved by the Hawaii Public Utilities Commission (PUC).

  • Collaborates and coordinates with other sections in the Company to implement new pricing structures/tariffs and validate accuracy of calculations to meet SOX compliance.

  • Provides assistance to Supervisor, Director, and/or Manager with rate case testimonies, information requests, and other special projects as requested.

  • Substitutes for Supervisor when required. Other duties as needed.

  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.


    Knowledge Requirements

  • Thorough knowledge of SAP Billing modules and financial systems.

  • Working knowledge of other SAP modules and functionality as it relates to billing and revenue reporting.

  • Thorough knowledge of electric utility and non-utility billing, forecasting, budgeting methods and systems, payroll, and financial information systems; management theories and practices normally acquired through college level courses or equivalent experience.

  • Working knowledge and proper interpretation and application of company’s tariff and rates, rules and regulations and collective bargaining agreement.

  • Working knowledge of personal computers and/or mainframe systems. Demonstrated proficiency in using PC software programs (spreadsheets, word processing, database, presentation, and graphics) for fairly complex applications.

  • Working knowledge of data processing and security concepts and techniques.

  • Bachelor’s degree in Accounting, Finance, Business or related discipline preferred.

    Skills Requirements

  • Excellent written, oral, and listening communication skills to effectively collaborate with all levels in the company and external groups.

  • Demonstrated effective presentation skills to present information in a professional manner.

  • Demonstrated ability to work in a team setting and work collaboratively across functional areas, levels and departments to develop and implement process improvement initiatives and solutions.

  • Demonstrated ability to exercise good judgement in handling confidential and sensitive information and maintain a high level of integrity and work ethic.

  • Demonstrated analytical and computational skills for preparing, monitoring, and analyzing forecasts.

  • Ability to apply innovative and creative problem-solving skills. Ability to learn quickly when facing new challenges.

  • Demonstrated ability to maintain accuracy, confidentiality, and professionalism in a fast paced, multitasking work environment.

  • Demonstrated leadership, flexible in interpersonal style, and ability to influence and persuade various groups or individuals, frequently dealing with sensitive, difficult, or confrontational issues.

  • Strong commitment to teamwork and customer service.

    Experience Requirements

  • Several years (3-5) of experience in billing and rate design.

  • Several years (3-5) of experience in accounting, budgeting/forecasting, finance, project development, implementation, monitoring, evaluation, and assessment (QA).

  • Multiple (7) years in related Customer Service experience in the utility industry with increasing responsibilities, or equivalent experience.

    Role: Professional

    Number of Vacancies: 1

    Location: Honolulu – Oahu

    Hiring Range: The hiring range for the Billing Functional Admin [Req ID 9058] position is $85,700.00 to $109,300.00. The person selected will be placed according to his/her skills and qualifications.

    About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification

By submitting an application for the position, candidates:

  1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;

  2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;

  3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;

  4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and

  5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

    EEO Statement

Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.

Nearest Major Market:HonoluluNearest Secondary Market:Hawaii