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National Grid Senior Analyst, Service Operations in Hicksville, New York

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Cloud Financial Analyst has overall responsibility for ensuring Cloud Services are accurately monitored and recovered financially.

Key Accountabilities

  • Ownership of Cloud Service Consumption data

  • Data extraction, refinement and analysis of requirements

  • Monthly updates to Master Tracker Report & Tableau dashboard

  • Facilitate monthly cadence call amongst RTB stakeholders

  • Ownership of box repository and collaboration effort

  • Monthly cadence artifacts

  • Global Azure Tracking Doc

  • Coordinate touchpoints with project leads to obtain approvals, updates and/or status changes as well as address any concerns present

  • Custom consumption report for each project work stream or business function across the US and UK

  • Details charge items across specific efforts

  • Validates associated charges for area

  • Provides insight and information on all resources in association

  • Devise and construct estimates as needed as well as maintain a standard estimate process

Key Accountabilities continued

  • Assess and manage CHDC financial intake process

  • Review and validation of Azure & Oracle Cloud Invoices, plus others as they come into operation

  • Review validation of IBM IMI invoices

  • Raise discrepancies and charge disputes via the proper channels to achieve a timely resolution

  • Facilitate quarterly cadence with IT Finance to review budget and forecast and restructure as needed (RTB) so that cloud finances are accounted for and covered; Subscription and account management

  • Sandbox consumption governance and Access Management; Monthly consumption analysis and cost reduction activities where applicable

  • Azure benefits offering discussions/effort;

  • Monthly touchpoint with Cloud Lead to review spend, trend and any apparent anomalies or unknown resources present across the landscape

  • Gather and record all necessary accounting requirements pertaining to new provisioning efforts; Regular updates to the Monthly IBM IMI Tracker

  • Interface with Invoice Validation Team to receipt for Invoices and process payment

  • Address any accounting/cloud billing inquiries as needed (ad-hoc); Management and Ownership of Turbonomic platform


  • Educated to degree level in a relevant discipline or, an equivalent combination of education, training, and experience.

  • Exceptional leadership communication, partnership building and executive presence;Strong business acumen and customer focus

  • Strong influencing, program and change management skills;Prior experience in implementation of hybrid cloud virtual data centre utilizing both public and private clouds.

  • Technology experience with some of the following: Azure, AWS, VMWare, Cisco ACI;Experience with the ITIL operations framework; experience creating a new organisation.

  • Experience defining the vision and building the plan to implement.

  • Experience in orchestration, automation and optimization of servers, storage, virtualization, high-availability, backup and disaster recovery.

  • Experience with infrastructure technology on a global level;Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision.

  • Consistently makes timely decisions even in the face of complexity, balancing systematic analysis with decisiveness.

  • Continuous improvement attitude;Curiosity for learning and staying on top of the latest trends and value of technology

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.