American Electric Power Event Monitoring Ctr Rep Assc in Groveport, Ohio
Event Monitoring Ctr Rep Assc
The Security Operations and Event Monitoring Center (SOEMC) is an industry leading operations center that plays a vital role in keeping AEP safe and compliant. An Event Monitoring Center Rep will answer alarms and phone calls to help protect AEP assets, assist internal customers, and be the face of AEP Security. The SOEMC monitors alarms throughout AEP’s footprint at a variety of facilities, answers the corporate Security hotline, and helps maintain NERC CIP compliance. This Event Monitoring Center Rep will provide oversight to other SOEMC members and terminals to ensure AEP Security standards are being met.
Under direct supervision and using clearly defined procedures, responds to internal customers with security needs and addresses alarms using monitoring software. Handles basic level problems, uses existing procedures to solve routine or standard problems, and escalates other issues.
ESSENTIAL JOB FUNCTIONS are listed below:
Responds to incoming alarms using AEP’s monitoring software. Handles basic problems.
Answers the security hotline and assist internal customers with basic security needs.
Creates incident reports following standard procedure.
Troubleshoots basic security systems problems and provides technician support where needed.
Assist callers with access control or badge questions.
Helps AEP maintain North American Electric Reliability Corporation (NERC) Critical Infrastructure Plan (CIP) compliance following existing procedures.
Provides assistance to other operators and terminals to ensure standards are being met.
Auto req ID:
Education: High School Diploma/GED.
Experience: 2 years of security or related experience.
License/Certifications: Lenel OnGuard, Southwest Microwave preferred.
Rotating shift work
Ability to type 30 words per minute
Physical demand level is Not Yet Determined
Equal Opportunity Employer | Minorities/Females/Disability/Vets
American Electric Power
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