Duke Energy Work Management Specialist I in Greensboro, North Carolina

More than a career - a chance to make a difference in people's lives.

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Position Summary

This position is responsible for providing work management support for Delivery Operations, while working within the parameters of established processes and standards.

This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.


Responsibilities for this position include but are not limited to the following

Provides quality customer service and support to Delivery Operations

  • Maintains confidential Company/Employee information in a professional and discreet manner

  • Maintains office record retention files

  • Orders office supplies

  • Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily

  • Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties

  • Updates local bulletin boards with required reference materials

  • Efficiently uses available tools or systems to effectively communicate reliability details to external customers

  • Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

  • Takes ownership of customer issues and problems until resolved, requesting assistance as needed.

  • Facilitates communication between internal and external customers

  • Reports job status details to operation center personnel and others as requested

  • Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations

  • Ensures work is scheduled and executed timely

  • Assist with preliminary research and root cause analysis for customer issues

  • Collaborates with other work groups to ensure desired customer experience

  • Professional and courteous in all contacts

  • Initiates facility/security requests (broken printers, lights, cameras, etc)

Cost Management

  • Applies correct general ledger accounting in all work related applications and functions within area of responsibility.

  • Assist in reconciling work order materials, labor, and equipment to represent actual field construction

  • Assist in resolving errors and prepares for close-out of construction work orders in work management system,

  • Developing skill sets to report units of property to asset accounting accurately

  • Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines

  • Creates appropriate work order to complete follow-up work

  • Processes Invoices and Customer Billing

  • Assist with managing Office Supply needs


  • Prepares for and provides emergency restoration support as needed

  • Supports the Delivery Operations reliability programs or processes using appropriate work management applications

EE Engagement/Safety

  • Supports Human Performance safety culture through active participation in safety meetings

  • Follows ergonomics and office safety guidelines

  • Supports corporate initiatives

  • Demonstrates a commitment to continuous learning and development

Working Conditions

  • Work schedule 4:00am-12:30pm OR 8:30am-5:00pm

Basic/Required Qualifications

  • High school diploma or equivalent

  • 1 - 3 years of customer service experience

  • Demonstrates knowledge of Microsoft Office software

Desired Qualifications

  • Demonstrates excellent customer skills

  • Possesses effective written and verbal communication and interpersonal skills

  • Collaborates effectively in a team environment

  • Exhibits flexibility and dependability during normal work schedule and emergency storm restoration

  • Effectively manages stressful situations

  • One to three years of providing customer service support

  • Proficient in Microsoft Office software

  • Knowledgeable of Delivery Operations processes and work management and related computer applications

  • ​Demonstrates knowledge of Service Suite

  • Demonstrates knowledge of Maximo

  • Demonstrates knowledge of CBIS

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Friday, January 18, 2019

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.