Utility Service Clerk (Seasonal)

Wisconsin Public Service Corp , a subsidiary of WEC Energy Group, is seeking Seasonal Utility Service Clerks in our Green Bay, Wisconsin location. These are seasonal positions that typically work full time hours during construction season (March - November).

Job Summary

A Seasonal Utility Service Clerk makes and receives company-wide residential and commercial customer contacts including but not limited to: new electric & gas service, removal, relocations & upgrades. This position provides efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records.

Job Responsibilities

Initiate and receive residential & commercial inquiries relating to application for service requests:

• Handle application for new, remove, relocation and upgrade gas and electric service requests

• Respond to customer inquiries received from multiple channels; call, email, fax, or mail

• Make proactive “touch-point” contacts with contractors and customers

• Communicate new, relocation and upgrade service information to customers & contractors

• Follow company policy/procedures to capture all relevant customer information

• Collect gas and electric load information for residential & commercial

  Process residential & commercial work requests (new, remove, relocation and upgrade):

• Create work requests orders for all new, remove, relocation and upgrade service requests

• Process non-design work requests for new, remove, relocation & upgrades

• Consider environmental impacts for non-design work requests

• Initiate site visits to field personnel to determine design or non-design services

• Release design work requests to field personnel

• Use Automated Design tool to determine accounting, material, invoices, company and customer cost for non-design work requests

• Obtain permits for non-design work requests

• Process permit invoices

• Complete appropriate forms for non-design construction crews

• Perform as-built/reconciliation process, close work requests

• Coordinate surface and lawn restoration work

  Maintain records:

• Process wiring inspections, wiring statements and, enter information into appropriate systems; file records

  Coordinate & communicate the scheduling of work:

• Manage customer ready date

• Provide scheduling information to contractors and customers

• Coordinate appointments with field personnel, contractors and customers

  Create positive customer interactions:

• Provide timely information to customers

• Provide options and educate customers

• Deliver quick turnaround time on requests

  Use Customer Information System (Open-Cis) to add & maintain customer information:

• Collect necessary information and positively identify new customers to our system

• Enter customer name and address information in standardized format

• Verify if same customers exist and link accounts as appropriate

• Document and enter action taken into Customer Information System

• Enter mailing address changes

• Complete meter information after installation or removal to allow proper customer billing

  May also perform other miscellaneous duties and special projects as assigned

Minimum Education Required

High School Diploma, HSED, or GED

Minimum Experience Required

• 3 years customer service experience is required. Delivery of customer service and sales; including inbound/outbound calls.

• Experience with computers, including window-based pc environment.

End Date: 07/06/2022

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

Location:

Green Bay, WI, US, 54307-9001

Company: Wisconsin Public Service (WPS)

Req ID: 1352