NiSource New Business Specialist - Goshen, IN in Goshen, Indiana
Leads day-to-day functions essential to the success of the New Business Department for NIE by providing quality customer service; managing customer inquiries; complete special assignments related to new business projects and participating in regulatory initiatives, etc.Principle Duties and Responsibilities:
Leads special project efforts/initiatives related to New Business programs.
For customers participating in NB programs, act as liaison through implementation process.
Takes ownership of NB marketing initiatives to drive successful results.
Design and maintain processes to evaluate effectiveness of programs/projects.
Acts a company expert in regard to management of customer programs.
Supports business operations to attain revenue generation goals.
Assesses customer requirements and expectations in order to recommend specific products and solutions.
Analyze projects parameters and determine factors for contract preparation.
Calculate commercial hourly demand, pressure requirements and annual fuel utilization.
Identifies and implements process improvements related to New Business functions.
Use independent judgment to determine contract parameters in a manner that satisfies customer and complies with regulatory policies.
Provide an exceptional level of customer service via telephone and electronic communication
Demonstrate exceptional communication skills both verbally and in writing, and represent New Business with internal stakeholders at meetings and corporate events
Mentor and support team members to strengthen knowledge and skills
Manage time effectively, meet personal goals and work effectively with other members of the new business team
Identify and communicate to leadership continuous improvement opportunities
Acts as resource for New Business CSRs and internal departments in technical and specialized areas.
Represents the New Business department at events as required.
Develops positive working relationships with internal and external customers and stakeholders through both direct and indirect communications.
Develops, maintains and implements New Business marketing plan.
Provide input for the development of the growth capital budget and participates in developing management policy regarding this process.
Uses discretion in participating in regulatory proceedings as required.
Leads the investigation of internal and external stakeholder inquiries.
Oversees the contractual relationships with suppliers, customers and/or trade partners.
Uses judgment in the development and critical review of electric and gas forecasts.
Meets or exceeds established goals
Other duties as assigned
BS/BA degree in Engineering, Business, Management or comparable experience.
Strong communication and presentation skills.
Must have strong negotiating skills.
Must have basic knowledge of energy products, services, end-use applications.
Strong computing skills including but not limited to the Microsoft family of software.
Exercises independent judgment and initiates solutions
Must be able to work collaboratively to accomplish business goals
Strong skills in problem solving decision making
Must be able to drive issues to closure
Must be able to meet pressured deadlines within time constraints
Must be able to multi task
Must be able to foster team work within a matrix organization
Some travel required across applicable sales territory.
High accountability for achieving targeted goals.
Frequent opportunity to interface with customer base.
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.By applying, you may be considered for other job opportunities.
For immediate consideration, please apply on-line at careers.nisource.com before August 28th!
Job Family: Marketing and Sales
- NiSource Jobs