Southern Company Supervisor, Resource Management Support in Glen Ellyn, Illinois
Supervisor, Resource Management Support
This role leads and manages the back office functions of the Resource Management organization. This leader manages the performance of approximately 15 clerical union personnel that handle the daily field support, customer contact and back office tasks to ensure our resources are managed efficiently and the field data is updated accurately and timely. The goal is to ensure that tasks are completed timely and in accordance with established goals, objectives and regulatory requirements.
Ensure internal procedures are followed and actions comply with company and regulatory requirements
Ensure customers receive excellent customer service for inquiries related to job scheduling
Ensure at-risk appointments are notified
Ensure dispatching operation support is provided
Ensure field order data entry is entered timely and accurately
Ensure work order exceptions are resolved timely and accurately
Identify and implement process improvements to improve efficiency and effectiveness
Ensure internal processes reflect a commitment to a customer-centric environment
Use analytical ability and problem solving skills to identify and resolve various issues that may arise
Engage in continued process improvement with automation and technology improvements
Demonstrate honesty, integrity, respect and fairness toward employees
Provide frequent employee feedback on performance
Ensure employee developmental performance gaps are addressed
Engage with and support internal functional leaders
Ensure that customers receive quality service
Participate in Resource Management duty supervisor rotation
Performance management of staff including setting expectations, evaluating results and taking corrective action as needed
Monitor performance to ensure accuracy and timely completion of assigned tasks
Establish tracking system for tracking resource management and field operations back office work to ensure task completion as needed
Monitoring results and making course corrections and process improvement when needed
Education and Experience:
- Bachelor's degree or 5-7 years of experience in gas distribution operations
- Bachelor’s degree with previous leadership experience in gas distribution operations
Required Skills and Knowledge:
Strong written and verbal communication skills
Able to build a good rapport and engage with team and stakeholders
Able to manage employees in union environment
Is dedicated to meeting the expectations/requirements of all customers (internal/external)
Able to make timely decisions
Able to monitor process, progress and results
Able to solve problems and implement effective solutions
Intermediate proficiency with MS Office-Excel. PowerPoint and Word
Preferred Skills and Knowledge:
Previous supervisory experience, especially with union workforce
Knowledge of customer information system (CCB)
Expert proficiency with MS Office-including Access
Proven process improvement experience
Working Conditions/Physical Requirements:
Office environment in a 24/7 operation.
After-hours and weekend availability may be needed depending on nature of situation.
Participates in Resource Management duty supervisor rotation
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Gas Pipeline Operations & Maintenance
Job Type: Standard
Primary Location: Illinois-Metro Chicago-Glen Ellyn
Operating Company: Nicor Gas
Job Type: Standard
Travel (Up to...): No
Glen Ellyn - 90 N Finley Rd. (90GlenEllynCODE)
90 N Finley Rd.
Glen Ellyn, 60137
Req ID: GAS2001066