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Gainesville Regional Utilities Transit Operations Supervisor in Gainesville, Florida

Transit Operations Supervisor

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Transit Operations Supervisor

Salary

$47,476.00 - $70,014.00 Annually

Location

Gainesville, FL

Job Type

Full-Time Regular

Department

REGIONAL TRANSIT SYSTEM

Job Number

08353

Closing

7/31/2019 11:59 PM Eastern

  • Description

  • Benefits

  • Questions

Job Ad

Inviting applications for the role of:

Transit Operation Supervisor

The City of Gainesville is seeking a dynamic and experienced individual who is innovative and forward thinking that will embrace the organization's citizen centered vision. The community, its elected leaders, and executive leadership team have embraced this vision.

As a Transit Operation Supervisor, you will perform supervisory and technical work overseeing Transit Operators and transit support staff during an assigned shift; and coordinating and controlling operations of all fixed bus routes for the City's Regional Transit System. You will also promote the RTS Public Transit Mission by providing safe, courteous, equitable, reliable and energy-efficient transportation services.

Tasks to be performed may include but not be limited to monitoring and quality-assuring the work of Transit Operators and support staff to ensure compliance with departmental rules and regulations. Providing information to the public pertaining to routes, schedules, transfer points, location description, fares and other data related to transit operations, responding to a variety of requests for transit information and location of public buildings, churches, schools, and other structures. Maintaining route maps and schedules of departures and arrivals; estimating route distances and calculates intermediate arrival times. Handling inquiries from the public concerning other transit services, such as, but not limited to, lost and found, charter inquiries and advertising. Monitoring radio communications, and contacts Transit Operators on assigned routes to give special instruction and rendering any assistance that may be required. Conducting accident and incident investigations. Compiling incident reports on accidents at the scene, including photographs, measurements, sketches and witness statements; cooperating with law enforcement agencies and other City departments investigating the accident.

Minimum Qualifications:

  • An Associate degree from an accredited college or university with major course work in business administration, transportation management, urban planning, or related area; and two (2) years of mass transportation experience, to include one (1) year of supervisory experience;

Or,

  • Graduation from high school or possession of an acceptable equivalency diploma and five (5) years of mass transportation experience, to include one (1) year of supervisory experience;

Or,

  • Graduation from high school or possession of an acceptable equivalency diploma and two (2) years of general management experience and two (2) years of mass transportation experience.

  • A Commercial Driver License class "B" with passenger endorsement is required at the time of appointment.

  • Driving record shall reflect a three-year period with a maximum of 3 points and must also be free of citations for DUI, DWI, reckless driving, or license currently suspended or revoked.

Testing:

  • This position requires testing on Word and Excel. Please contact CareerSource Florida in order to schedule your test. The tests can be taken at CareerSource Florida, 10 NW 6th Street, Gainesville, Florida. 32601 Their phone number is 352-955-2245 (press 5 and then 3). An alternate CareerSource Florida location is in Starke, FL at 819 S. Walnut Street, Phone: 904-964-8092.

  • Passing scores of Moderate Knowledge and above for Excel and Word may be delivered to the City of Gainesville's Human Resources/Organizational Development Department, 222 E. University Avenue (Old Library Building next to City Hall), or a PDF can be sent to HR@CityofGainesville.org or a fax including a cover sheet and the first page of each test to 352-334-2055 by 4:00 pm on Wednesday, 08/7/2019, to be considered for this position.

  • You will need to re-test if the tests you submitted are dated more than one year ago (before 07/31/2018) or if your current scores on file are not at Moderate Knowledge and above. Call HR/OD at 352-334-5077 if you are unsure if your scores are still on file.

  • If you are out of the area, please contact Career Source at 352-955-2245 for information on additional testing locations.

NOTE:

  • Certified as a Third Party CDL Examiner within the State of Florida preferred.

  • Certified as an FDOT instructor preferred.

  • May Create Eligibility List

  • May Fill Multiple Positions

  • May under fill the position

Embracing change is the Gainesville way of life!

Come join our team as we shift the culture from "No to Yes", "from reactive to proactive," "from policy-oriented to services-oriented", and "from silos to teams".

Job Description

SUMMARY

This is supervisory and technical work overseeing Transit Operators and transit support staff during an assigned shift; and coordinating and controlling operations of all fixed bus routes for the City's Regional Transit System. Promotes the RTS Public Transit Mission by providing safe, courteous, equitable, reliable and energy-efficient transportation services.

Positions allocated to this classification reports to a designated supervisor and works under general supervision. Work in this class is distinguished from other classes by its supervisory, training, and technical duties within a public transit authority.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Monitors and quality assures the work of Transit Operators and support staff to ensure compliance with departmental rules and regulations.

Provides information to the public pertaining to routes, schedules, transfer points, location description, fares and other data related to transit operations, responds to a variety of requests for transit information and location of public buildings, churches, schools, and other structures.

Maintains route maps and schedules of departures and arrivals; estimates route distances and calculates intermediate arrival times.

Handles inquiries from the public concerning other transit services, such as, but not limited to, lost and found, charter inquiries and advertising.

Monitors radio communications, and contacts Transit Operators on assigned routes to give special instruction and render any assistance that may be required.

Conducts accident and incident investigations. Compiles incident reports on accidents at the scene, including photographs, measurements, sketches and witness statements; cooperates with law enforcement agencies and other City departments investigating the accident.

Coordinates the removal and replacement of buses having mechanical difficulty in the field; supervises the transfer of passengers and rescheduling of run to maintain adequate service.

Monitors various computerized tracking systems to ensure efficient, reliable on-schedule transportation services.

Assists the public, especially crowd control, at major route junctions or in the operation of charter, shuttle and other high density special service runs.

Conducts weekly security inspections and reports any signs of tampering, as well as, any suspicious activities, devices and/or persons.

Provides continuous inspection of operator driving methods to ensure compliance with departmental safety regulations.

Assists instructor with training reports on new operators; maintains surveillance of unsafe acts or conditions that might result in accident or injury. Addresses internal concerns regarding driver and bus safety.

Assists planners by test driving proposed detours, new routes, reopening of designated stops, temporary closings, etc.; and providing an assessment before implementing the modified/new service to the public.

Resolves differences between operators and employees and/or operators and passengers, which may include transporting the passenger in supervisor's fleet vehicle to destination or issuing trespasses and warnings of trespass to unruly passengers.

Acts as a first observer to prevent or mitigate harm to persons and/or equipment and if necessary, to coordinate emergency services.

Receives complaints and/or commendations from the public. Processes the Community Report and recommends corrective action and/or discipline, if necessary. Reports rule violations and recommends disciplinary actions.

At the end of each shift, provides a detailed, written report to management.

Performs timely, fair and non-discriminatory evaluation of performance of employees under their supervision.

Recommends and initiates discipline of employees in accordance with applicable bargaining agreements and City policies.

Recommends selection, promotion, discharge, and other appropriate personnel actions.

Manages control of radio communications utilized to maintain published services by directing Transit Operators and support staff.

Authorizes and directs information to personnel to reroute passenger services and vehicles when detour and schedule interruption situation occurs.

Manages, monitors, and coordinates priorities and non-routine communications.

Coordinates communication with the maintenance department, emergency services, road supervisors, law enforcement and other agencies as required to restore service disruptions or delays.

Maintains regular communications with the Customer Services department to keep the public abreast of service interruptions.

Records service disruptions and other unusual activities.

Provides clear and concise directions on troubleshooting mechanical failures on the systems vehicles

Trains new regular supervisors and acting supervisors to fill in for a shift.

Attends work on a continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

Involved in administration of labor agreements.

Operates bus for non-revenue operations or during emergency situations.

May train operators in the absence of the Transit Operations Trainer.

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

An Associate degree from an accredited college or university with major course work in business administration, transportation management, urban planning, or related area; and two (2) years of mass transportation experience, to include one (1) year of supervisory experience; Or

Graduation from high school or possession of an acceptable equivalency diploma and five (5) years of mass transportation experience, to include one (1) year of supervisory experience; Or

Graduation from high school or possession of an acceptable equivalency diploma and two (2) years of general management experience and two (2) years of mass transportation experience.

CERTIFICATIONS OR LICENSES

Licenses

A Commercial Driver License class "B" with passenger endorsement is required at the time of appointment.

NOTE: Driving record shall reflect a three-year period with a maximum of 3 points and must also be free of citations for DUI, DWI, reckless driving, or license currently suspended or revoked.

Certifications

Certified as a Third Party CDL Examiner within the State of Florida preferred.

Certified as an FDOT instructor preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of FTA regulations such as Drug Testing procedures, accident report and investigation, etc.

Knowledge of FDOT regulations for transit such as Section 14-90, System Safety Plan, etc.

Considerable knowledge of the operating characteristics of passenger buses.

Considerable knowledge of schedules, routes, forms, regulations and procedures used in transit operations.

Considerable knowledge of accepted methods and techniques of safe driving with particular emphasis on passenger-carrying vehicles.

Considerable knowledge of departmental rules, regulations and procedures including fare policy.

Knowledge of practices and procedures of radio communications.

Knowledge of arterial and secondary road networks of the City, street layouts, points of interest, and restrictions to traffic.

Knowledge of supervisory principles and practices.

Ability to make accurate arithmetic computations.

Ability to understand and carry out written and oral instructions.

Ability to supervise up to two hundred employees in multiple locations and on the road during assigned shift in a manner conducive to full performance and high morale.

Ability to speak clearly and concisely in person, over a telephone, public address system and radio communication equipment.

Ability to keep accurate records.

Ability to enforce rules and regulations with firmness, tact, and impartiality.

Ability to react quickly and calmly in emergencies and make sound decisions.

Ability to demonstrate knowledge and use of Microsoft Office software and other software specific to Transit operations.

Ability to produce written communication free of errors in spelling, grammar and formatting.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

Pre-employment medical examination required, including satisfactory drug screening results.

Must be physically able to safely maneuver and operate a passenger bus and other passenger-carrying fleet vehicles in and around heavy traffic.

Must be able to monitor and operate two-way radio communications.

Must be able to operate camera and video surveillance equipment.

Work may require tasks that involve walking, sitting, standing, twisting, bending, lifting up to 20 lbs., pushing/pulling up to 100 lbs., and overhead work.

Must communicate orally, see physical surroundings, listen, hear others, respond to oral commands, and demonstrate good communication skills.

Work requires continuous situational awareness.

WORK ENVIRONMENT

While performing the duties of this job, work may require performance of tasks outdoors under varying climatic conditions.

Required to attend meetings and work outside regular business hours, including evenings, weekends and holidays.

Work schedules may require split shifts and non-consecutive days off.

Work will require direct contact with the public.

To learn more about benefits offered from the City of Gainesville / Gainesville Regional Utilities, please visit our benefits page at:

http://www.cityofgainesville.org/GOVERNMENT/CityDepartmentsNZ/RiskManagmentDepartment/EmployeeBenefits/tabid/409/Default.aspx

01

Please select the option below that best describes your highest level of education.

Proof of the required education for this position will be requested at the time of appointment. You may attach the documentation as part of your application for review and consideration should you be selected to move forward in the hiring process.

  • High School Diploma

  • Associates Degree

  • Bachelor's Degree

  • Master's Degree

02

Please select the option below that best describes your area of major course work from an accredited college or university. Please select all that apply.

  • Business Administration

  • Transportation Management

  • Urban Planning

  • Related Area

  • Unrelated Area

03

If you selected, 'related area' above, please type below what area your major course work was completed.

04

How many years of professional experience in mass transportation do you have? EXPERIENCE MUST BE SHOWN ON APPLICATION FOR FURTHER CONSIDERATION

  • Less than 2 years

  • 2 years to less than 5 years

  • More than 5 years

05

How many years of professional supervisory and/or general management experience do you have? EXPERIENCE MUST BE SHOWN ON APPLICATION FOR FURTHER CONSIDERATION

  • Less than 1 year

  • 1 year to less than 2 years

  • More than 2 years

06

Do you have a valid CDL 'class B' driver license?

  • Yes

  • No

07

If no, do you understand that a Valid CDL 'Class B' driver license will be required at the time of appointment?

  • Yes

  • No

08

To your knowledge, at any point in the last three (3) years have you had more than three (3) points or a citation for DUI, DWI, reckless driving, or license currently suspended or revoked?

IMPORTANT NOTE: Having more than three (3) points or a citation for DUI, DWI, reckless driving, or license currently suspended or revoked in the last three years on your driving record will disqualify you from consideration for this position.

  • Yes

  • No

09

Do you understand that this position requires testing scores on Word and Excel to be submitted by 4 P.M. on Wednesday, August 7, 2019? Please see posting for testing information

10

Are you certifies as 3rd party CDL Examiner within the State of Florida? If yes, please attach your certificate to your application.

  • Yes

  • No

11

Are you certified as a FDOT instructor? If yes, please attach your certificate to your application.

  • Yes

  • No

12

Please select from the option below where you initially learned about this employment opportunity:

  • City of Gainesville Website

  • Governmentjobs.com

  • Career Source

  • Word of Mouth

  • College Job Posting

  • Other

  • Prefer not to disclose

  • Guardian

  • Recruiter

  • Professional Diversity Network PDN

13

If you selected "Other" from the above option, please identify the event, activity or source where you initially learned about this employment opportunity. Please type N/A if this question does not apply to you.*

Required Question

Agency

City of Gainesville

Address

222 E. University Ave

PO BOX 490

Gainesville, Florida, 32627

Website

http://www.cityofgainesville.jobs

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