American Electric Power Transport Operations Manager in Gahanna, Ohio

20347BR

Title:

Transport Operations Manager

Job Description:

This role is being posted in a range and the offer will be made based on the candidates' qualifications.

Internal applicants who are already in one of these grades this will be considered a lateral move.**

Position Summary:

Serves as leader of the Telecom Enterprise Operations: Transport Operations team which provides advanced support of AEP’s enterprise transport layer including fiber, microwave, wireless and other transport devices. The team participates in on-call support covering 24x7x365. This team also provides installation and maintenance of these devices and participates in the upkeep and creation of standards for these devices with Transport and Wireless Engineering teams. All work is documented in incident and change management systems. Compliance efforts include proper handling and documentation of devices and extend to support of internal and external audits.

Responsible for short or medium-term assignments of moderate complexity and/or budgetary, strategic, or operational impacts. Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plan, receives guidance and oversight from senior manager.

The Transport Operations Manager is responsible for directly managing and developing information technology technical staff, building and sustaining collaborative relationships with Operating Company and Business Unit management, and with external partners, suppliers and vendors, and managing annual O&M and capital budgets. The Manager is expected to gain acceptance as a peer and equal partner when working directly with Operating Company and Business Unit management.

The Transport Operations Manager will promote and apply Information Technology solutions to meet the needs and align with the strategies of our Operating Company and Business Unit customers. He/she will lead the team to complete projects and perform all Information Technology work activities via efficient processes and effective use of resources.

The Transport Operations Manager will establish and maintain an open and collaborative environment that promotes safety, accountability, engagement and continuous improvement within and throughout the Information Technology organization.

Principal Accountabilities:

  1. Build and foster strategic business relationships and represent the IT organization when collaborating with Operating Company and Business Unit leaders and external clients.

  2. Provide safety leadership and compliance without exception; enhance a strong safety culture.

  3. Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented.

  4. Provide corporate compliance leadership and accountability for NERC CIP, Physical and Cyber Security, Ethics, Corporate Policies, etc., without exception.

  5. Ensure ongoing reliability of the Telecom infrastructure.

  6. Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the Operating Company or business unit.

  7. Direct activities of the field workforce according to Operating Company and Corporate strategies and goals, and aligned with the needs of our customers.

  8. Develop competent teams and future AEP leaders; coach and guide employees, and provide opportunities for career growth.

9 .Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.

  1. Prioritize and direct area work activities, and optimize utilization of resources.

  2. Manage resources to provide safe and timely service restoration during storms and other outages.

  3. Lead and/or direct Business Continuity Planning and Disaster Recovery Information Technology as needed.

Auto req ID:

20347BR

Relocation:

No

Location:

Gahanna, OH

Job Type:

Full-Time

Job Category:

Telecommunications

Minimum Requirements:

Transport Operations Manager Level 1

Education: Bachelor degree in Electrical Engineering, Telecommunications, Computer Science, or a related field, or an Associate degree in these fields combined with a minimum of 2 years of applicable technical experience, or a HS diploma/GED combined with a minimum of 4 years of applicable technical experience.

Experience: 8 or more years of Telecommunications/IT experience, demonstrating steady progression in responsibilities. 0-3 years of direct supervision experience (in addition to any experience identified above)

Transport Operations Manager Level 2

Education: Bachelor degree in Electrical Engineering, Telecommunications, Computer Science, or a related field, or an Associate degree in these fields combined with a minimum of 2 years of applicable technical experience, or a HS diploma/GED combined with a minimum of 4 years of applicable technical experience.

Experience: 10 or more years of Telecommunications/IT experience, and 4-6 years of direct supervision experience (in addition to any experience identified above)

Requirements-Other:

  1. Some amount of travel to alternate work sites to visit remote employees, if applicable. Overtime required on occasion.

  2. Licenses/Certifications: Applicable technical certifications preferred.

  3. Helps the team access key measurement data and suggests ways to utilize information for enhanced performance.

  4. Proactively collects, learns and demonstrates new information about industry and profession from sources outside the organization; keeps abreast of professional and industry trends.

  5. Credible and confident public speaker. Clearly and concisely expresses technical or non-technical ideas. Resolves conflict; builds consensus. Follows up to verify customer satisfaction and keeps customers informed. Conveys complex information in simple terms, utilizing relevant and meaningful language.

  6. Promotes diversity in the workplace and sees differences in people as opportunity.

  7. Identifies gaps in client expectations verses actual service levels. Provides solutions to enhance client’s business or mission. Excels in customer service. Appropriately tailors communication approach to meet client needs. Achieves results with both customer and company requirements in mind.

Equal Opportunity Employer | Minorities/Females/Disability/Vets