Fayetteville, AR, USA | Full Time

OzarksGo, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma.

Ozarks provides its employees a comprehensive benefits package that includes competitive wages, fully paid medical and dental coverage for both you and your dependents, a 401(k) plan with robust employer matching contributions. Additionally, we provide paid time off, nine paid holidays, paid parental leave, disability benefits, life insurance, and tuition reimbursement.

JOB QUALIFICATIONS :

EDUCATION:

Requires a high school diploma or equivalent, a bachelor's degree in a business or technology-related field preferred.

EXPERIENCE:

A minimum of three years of experience in fiber optic installation, maintenance, and repair is preferred. Must have a strong knowledge of fiber optic installation techniques, troubleshooting, emergency restoration, and industry best practices. Experience in leading teams and managing contractors is a plus, along with a background in inventory management, cost analysis, and budget tracking.

MAJOR JOB TASKS:

• Lead and manage fiber technicians and contractors, assigning tasks, setting priorities, and ensuring efficient workflow.

• Develop project plans and allocate resources, ensuring timelines and objectives are met.

• Ensure quality and compliance, conduct regular inspections and maintaining industry standards.

• Provide technical support and troubleshooting, resolving issues quickly to minimize service disruptions.

• Manage inventory and equipment, tracking usage, ordering supplies, and ensuring availability of materials.

• Conduct cost analysis and budget tracking, optimizing expenses while maintaining service quality.

• Maintain accurate records and documentation, tracking installations, repairs, and contractor performance.

• Collaborate with the training team, developing diagrams and technical documentation as needed.

• Report project status and challenges to leadership, ensuring transparency and continuous improvement.

• Enforce safety protocols and industry regulations, fostering a culture of safety and accountability.

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities.

  The Installation and Repair Supervisor shall be required to perform any other duties assigned in order to fulfill the objectives of OzarksGo.

  EXTERNAL RELATIONSHIPS:

• External - Engages with customers, the general public, contractors, vendors, and other cooperatives/utilities to coordinate fiber installation, maintenance, and repair services while ensuring a high level of customer satisfaction.

• Internal - Collaborates with department personnel, supervisors, and other teams through in-person, telephone, electronic, and written communication to support operational efficiency and project coordination.

  OTHER REQUIREMENTS:

• Must be able to operate all equipment normally found in an office environment and will be required to attend forklift training. Must have a valid driver's license without violation, which would prohibit insurability.

• The Fiber Installation and Repair Supervisor must be highly organized with strong problem-solving and multitasking abilities to manage workloads, troubleshoot technical issues, and ensure accuracy. Effective leadership and teamwork are essential for guiding technicians and collaborating with staff, customers, and contractors. Strong interpersonal skills are required for clear communication and relationship management. Proficiency in Microsoft Office, tablet operation, and electronic mapping systems is necessary to support daily operations.

• Normal office conditions, some irregular hours may be required. Frequent daytime travel across the entire service territory for installation inspection and subscriber and building issues. Occasional overnight travel may be required. After an offer of employment has been made, a physical examination is required which will include drug testing.

  PHYSICAL REQUIREMENTS:

• While performing the functions of this job, the employee is regularly required to talk or hear; and frequently required to stand, walk, use hands to finger, handle, or feel; occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, taste, or smell. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.

• The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

  SUPERVISES:

• Fiber Installation Technicians and Equipment Maintenance Technician

  OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.