Vectren Corporation Customer Service Specialist in Evansville, Indiana

Who we are

Vectren Corporation is an energy holding company headquartered in Evansville, Ind. We provide energy delivery services to over 900,000 natural gas customers located in Indiana and west central Ohio and over 140,000 electric customers in southwestern Indiana. The challenges are exciting, the atmosphere is high energy and the growth opportunities are endless. We are not just looking for people to fill positions – let us help you build an energizing career!

Where we are

Evansville is the 3 rd largest city in Indiana and lies within a 200-mile radius of four major metropolitan cities including Indianapolis, Nashville, Louisville and St. Louis. In 2017, Evansville was named America's Second Lowest Cost of Living at https://www.niche.com/places-to-live/rankings/cities/cost-of-living/ ! Located in the hub of our operations center and just minutes from downtown Evansville, our Evansville Support Services center provides an energizing and engaging atmosphere where you will love to come to work.

What you will be doing

  • Represent Vectren in a professional manner at all times when interacting with customers

  • Handle customer requests for service effectively and expediently, including requests to turn on service, transfer service, turn off service, and reconnect service in compliance to Indiana/Ohio Utility Regulatory Commission rules and regulations

  • Answer inbound calls regarding payment plans, and other general inquiries

  • Respond to billing inquiries educating customers on how to manage and decrease energy consumption

  • Respond with urgency to all emergency calls; such as gas leaks, power outages, and other unsafe situations

  • The Customer Service department is committed to providing a favorable experience to all Vectren customers. Part of being able to deliver on this commitment is to properly staff the Contact Center to meet customer demand. To ensure the Contact Center is properly staffed, voluntary and scheduled overtime may be necessary based on forecasted call volumes and other contributing factors.

What you bring

  • High school diploma/GED

  • 1 – 2 years in a team-oriented customer service environment

  • Strong interpersonal and communication skills

  • Proficient in general math skills

  • Strong PC skills

Added bonus if you have:

  • Associate’s degree or equivalent credit hours completed

What we bring to you

  • Professional growth and development programs including tuition reimbursement to help advance your knowledge, skills and even career

  • Comprehensive health and wellness plans for you and your family

  • 401(k) Savings Plan featuring a company contribution regardless of your contribution along with company match opportunities for additional savings

  • Paid holidays and paid time off

  • Competitive compensation including at risk incentive potential

We want you to know

We value talent, innovation and diversity and understand that our colleagues allow us the opportunity to deliver an exceptional customer experience. We achieve our goals through teamwork and conduct our business with integrity. Vectren Corporation is an Equal Opportunity and Affirmative Action Employer dedicated to diversity and inclusion in the workplace.

Vectren shall abide by the requirements of Executive Order (E.O.) 11246, as amended, and the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These laws and regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these laws and regulations require that covered federal contractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job: Customer Service

Organization: Customer Service

Title: Customer Service Specialist

Location: Indiana-Evansville

Requisition ID: 1810000140