Eugene Water & Electric Board Key Account Manager in Eugene, Oregon

Key Account Manager



Key Account Manager


$85,301.55 - $106,626.89 Annually


Eugene, OR

Job Type



Customer & Community Solutions

Job Number


  • Description

  • Benefits

  • Questions


Eugene Water and Electric Board (EWEB) is currently seeking a Key Account Manager to develop and maintain effective business relationships with EWEB customers. Serves as the primary business contact for the customer on assigned accounts and is ultimately responsible for the relationship, providing service solutions that balance customer needs with EWEB's cost and capacity to deliver service.

The Key Account Manager provides knowledge on all aspects of the industry including but not limited to distribution, transmission, generation, energy procurement, wholesale markets, and pricing. Researches and identifies potential solutions for power, water, fiber, and generation contract management providing all aspects of customer care. Understands, communicates, and negotiates technical energy, water, fiber, and generation issues. May represent stakeholder interests in energy service contract negotiations and contract administration. Communicates all of EWEB's offerings to the customer and builds relationships to encourage new and repeat business opportunities, and is aware of and in pursuit of opportunities for account growth and new business.

The successful candidate must have knowledge of electric and water utility infrastructure to the extent that they can competently perform quantitative analysis of commercial/industrial facilities and construct a customer needs analysis. Consultative sales experience interacting and conducting business with commercial and/or industrial customers is required.

This position will be open until filled. The first applicant review date will be on 3/21/18.

(Please note: EWEB refers to the Key Account Manager position as "Customer Relationship Manager." To view more details about this position, you will find the position description on our careers page under Customer Relationship Manager.)

Why This Job

This position offers an opportunity build and maintain relationships with EWEB customers while providing service solutions that balance customer needs with EWEB's cost and capacity to deliver service. The Key Account Manager will partner with EWEB's Business Line Managers to understand EWEB's current service offerings and provide those to customers as solutions or new opportunities for their operational efficiencies. Additionally, the Key Accounts Manager will communicate customer needs to the Business Line Managers when existing business lines may not satisfy customer needs in order to collaborate on a solution.

EWEB offers employees a progressive working culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork and professional development are supported and encouraged. EWEB is also committed to providing a work environment conducive to the safety, health, and well-being of its workforce, and offers great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and employee credit union.

EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining and advancing talent from all sources strengthens our bond with the multifaceted community we serve.

Minimum Training and Experience Required

Minimum Experience: Six years of utility experience working with large commercial or industrial accounts, including extensive experience in the following:

  • One or more applicable utility disciplines such as rate design, power trading, energy services, utility operations, engineering, power quality, electric transmission and/or distribution or account management.

  • Identifying commercial/industrial customer needs related to electric and water infrastructure.

  • Performing quantitative analyses of commercial/industrial facilities.

Three or more years of experience in direct inside/outside sales and marketing consultative selling (years of marketing/sales experience may or may not be combined with utility account experience). Sales and marketing experience should be related to conducting business with commercial and/or industrial customers.

Education: Bachelor's degree from an accredited college or university in engineering, business, marketing, or other related field; or equivalent combination of education and experience.

Desirable education, experience, training and certifications: None.

Equivalency: An equivalent combination of experience, education and/or training which demonstrates the skills, knowledge and abilities may be qualifying.

Valid driver license: Yes or the ability to obtain one within 30 days of appointment.

Professional license or registration: No

Post-offer background check required: Yes

Post-offer drug test required: No

Post-offer physical / functional test required: No

Apprenticeship or other education/training required as a condition of employment, progression or advancement: None

Supplemental Information

Supervision and/or Functional or Technical Oversight

Supervision or Functional or Technical Oversight Exercised: May exercise functional and/or technical oversight over designated staff, specifically staff lower in job family and Product and Services Staff.

Type and frequency of personal contact required (general public, customers, organizations, and EWEB employees): Daily and personal contact with commercial and/or industrial customers at offices, plants, public functions, or construction sites. Daily contact with other utility personnel, government and utility agencies, consultants, developers, contractors, or vendors.

We offer an extensive benefits package to help our employees stay healthy and plan for their financial futures:

Competitive wages

Vacation , sick leave, holidays

Medical, dental, and vision insurance

Life insurance

Short and long-term disability insurance

Flexible spending account and VEBA/HRA

Retirement pension plan

Deferred compensation plan

Wellness programs

Credit Union

A summary of EWEB's benefits is available at

Complete details regarding coverage are located in the plan documents, summary plan descriptions, labor contracts and administrative policies that are provided to new employees.

EWEB is pleased to offer a competitive benefit package, however EWEB reserves the right to make modification or additions to these benefits, or to eliminate the benefits for former, current, or future employees at any time. Such right expressly includes the authority to modify the conditions for eligibility and entitlement for benefits, the level of coverage and the amount of required contributions for such benefit.