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Grant PUD Senior Voice Engineer in Ephrata, Washington


Closing Date to Apply: Open until filled

With minimal supervision, this position leads and supports all aspects of the voice communications infrastructure, supporting network and systems requirements, and services lifecycle at Grant PUD, including vision, roadmap, architecture, design, sourcing, implementation, and ongoing support. This role has key responsibilities for mentoring other engineers and ensuring secure, resilient, and cost-effective operation of District communication systems, including VoIP and analog infrastructure and services, on-prem and SaaS or cloud services, and establishing SLA’s for all telephony applications.

Essential Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

  • Researches the telecommunications needs of the utility, recommends potential solutions, and architects the design and implementation of complex telecommunication systems

  • Design and support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, and interactive voice response.

  • Remain current on new transport protocols, products, and standards in support of VoIP systems development and equipment procurement.

  • Where necessary, plan for management or phasing out of legacy telephony systems and other switch-based technologies.

  • Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network.

  • Solicits bids for project work and equipment, writes bid documents, and ensures the telecommunication services satisfy the needs of the utility.

  • Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.

  • Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.

  • Provide leadership for implementing new VoIP products or services, as well as the technical resources required to manage them.

  • Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications.

  • Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets.

  • Perform telephony audits as necessary.

  • Train and mentor junior engineers and other members of the telecommunications department.

  • Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.

  • Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.

  • Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.

  • Maintains accurate records within the telecommunications and fiber optic department to facilitate accurate cost allocations and correct budget spending; manages the policies, procedures and documents regarding telecommunication data and voice systems; may be responsible for maintaining records of FCC licenses.

  • Provides on-call support - after hours / weekends as required.

  • Works with various company planning groups and various associations on defining telecommunication needs within the parameters of the Grant PUD’s strategic vision and plan; collaborates with other groups to ensure the work of the PUD is enabled and not hindered by telecommunication pitfalls.

  • Demonstrated commitment to Grant PUD’s mission, vision, values, strategic plan, and Vision 2021 Grant PUD / IBEW Local 77 Code of Excellence. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.

  • Understand and adhere to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.

  • Actively participate in all aspects of our safety program, including but not limited to:

  • Following all safety policies and procedures.

  • Alerting supervisors and coworkers to unsafe or hazardous working conditions.

  • Reporting any safety incidents or close calls within 24 hours to your supervisor.

  • Accepting feedback from supervisors and coworkers regarding your own safety performance.

  • May perform other duties as assigned to meet Organizational goals.

Education and Experience


  • Bachelor’s degree in Information technology, electrical engineering, telecommunications, computer science or related field.

  • 5+ years of Voice and telecommunications engineering required.


  • 10+ years of Voice and telecommunications engineering, including analog and VoIP systems

License and Certification


  • A valid State driver’s license is required. Occasional travel to other District locations required.


  • Technical telecommunications, Voice/VoIP, and security certifications highly desired (e.g., Cisco CCNA, CCNP, CCIE, ACE, UCAE, or similar certification with Voice and/or Collab emphasis).

Other Knowledge, Skills, and Abilities

  • Working technical knowledge of VoIP/IP telephony and PBX systems, software, and hardware, including CUCM, UCCX, CER, WFO, Finesse, and Webex.

  • Strong hands-on knowledge of the configuration and optimization of VoIP equipment, including VoIP handset, switch, router, and gateway configurations, along with Wireshark or similar packet capture and analysis troubleshooting experience.

  • Strong hands-on knowledge of SIP, H.323, H.248, TCP/IP, UDP, and RTP protocols.

  • Strong understanding VoIP QoS issues and mitigation strategies.

  • Direct experience with Cisco switches, routers, VG’s, CUBE’s, Expressways.

  • Working technical knowledge of UCS and VM operating systems.

  • Familiar with various network transport protocols and technologies such as Ethernet, MPLS, SONET, ISDN/PRI, T1, TDM, etc.

  • Knowledge of cabling and wiring systems, design, and installation.

  • Ability to operate tools, components, peripherals, and testing accessories.

  • Knowledge of All OSI Model layers, TCP/IP and related services (e.g., DNS, DHCP, etc.), Cisco hierarchical internetworking model, communications protocols and standards; working knowledge of SCADA, SONET, IP routing and switching, MPLS, multicast, OSPF, modems, radio systems and fiber optics (e.g., DWDM), PON; fiber optic construction standards and practices; project management; security protocols and procedures; general knowledge of personal computer hardware and operating systems; change control process, configuration management, deployment automation, ITIL.

  • Skill in IP network architecture, design, deployment, management and troubleshooting, requirements development, network documentation, specification and model development, software and hardware life-cycle management, product evaluation and selection, NERC CIP Compliance, NOC setup and operations, monitoring system setup and operations; analyzing and solving problems logically and conceptually; personal computer and general office equipment; interpersonal skills including clear and concise communication both in writing and verbally.

Physical Requirements

  • Position may be eligible for hybrid work arrangement: ☒Yes ☐No

  • Majority of work is performed in a standard office setting.

  • Typical shift of employees in this position: ☒8 hours ☒9 hours ☐10 hours ☐12 hours

*For a full list of requirements, the applicant/incumbent should refer to the Physical Capacity Evaluation (PCE).

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas.