Iberdrola USA Manager - Regional Operations (NYSEG 60139) Elmira, NY in Elmira, New York


Business and Department

NYSEG-NY-Elmira Horseheads,NY



Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Manages one or more functional areas within a region such as Line, Gas, Meter, Substation, and Field Customer Service. Provides leadership and direction to achieve goals and implement change. Responsibilities include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management and daily field operations activities. Coordinates and participates in problem- resolution and emergency response with other functions and subject matter experts. Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner. Requires contact with the public, contractors, local government agencies and officials, other utilities, and the media. Requires extensive travel throughout region and occasional travel outside region.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  • Develops and implements annual business plan including O&M; and Capital budgets. Monitors ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, and Customer Service).

  • Oversee and evaluate work processes. Identifies and implements process improvements. Creates a climate of innovation, in which ideas for process improvement are continually encouraged from within the organization. May be responsible for reporting and performance tracking.

  • May be responsible for Senior Management budget analysis, KPI and mandated inspection reporting.

  • Selects, trains, and develops personnel. Guides and appraises work of subordinates. Rewards and disciplines as appropriate.

  • Coordinates key contract bids and awards with Procurement. Researches and resolves invoice processing and

payments with Finance and Procurement. Ensures compliance with applicable rules, regulations, policies, guidelines, and safe work procedures as established in the APM and SOPs.

  • Oversees, supports and participates in service restoration process during electric and gas emergencies. Coordinates cross-functional problem solving.

  • Resolves employee relations, labor relations, and customer relations issues. With a strong emphasis on developing & nurturing long-tem constructive relationships with, peers, subordinates, and union leadership.

  • Performs other duties as assigned.



Education & Experience Required:

  • Bachelor’s degree with 7 years relevant experience required. Associates Degree with a minimum of 10 years relevant experience or High School Diploma/GED required with 15 years relevant experience and the completion of the relevant progression program


  • Managerial and leadership skills.

  • Creative problem-solving skills.

  • Strong interpersonal, communication, organization and follow-through skills.

  • Prior experience with project management preferred.

  • Ability to multi task and set priorities.

  • Acts as mediator/negotiator with all perspective business partners.

  • Customer focused.

  • Ability to administer to budgets, contracts, staffing needs, performance management goals and objectives.

  • Demonstrated ability to coordinate with Utility professionals across the company.

  • Ability to develop and manage a safe work environment.

  • Leadership experience in a union environment preferred.

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard torace, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to

apply to positions, you may request a reasonable accommodation by contacting our Human Resources department at 833-246-6347 or by emailing us at careers@avangrid.com.

Company: New York State Electric & Gas (NYSEG)

Department: Regional Operations

Job Title: Manager, Regional Operations

Location: Elmira, NY

Cross Company Responsibility: Yes

REFERENCE: 5091280901

Publication date: 10.04.2018