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Great River Energy Operations Analyst - NOC in Elk River, Minnesota

Job Description Applications Due By: July 7, 2022 Operations Analyst - NOC Elk River, MN office A 4x10 hybrid work schedule with an on-site workout facility! More than power, we're about people. At Great River Energy (GRE), people are our first priority--both customers and employees. Here, you will find a team‐centered environment that’s rewarding, challenging and exciting. Great River Energy’s culture includes corporate values and employee competencies that work toward a common goal–our vision and mission–while creating a work environment to maximize the potential of all employees. We are committed to attracting, retaining and developing an engaged, innovative and inclusive workforce. General Summary We currently have an opening in our Integrated Operations Center with a strong focus on network and telecommunications within our Information Technology Division. The position ensures availability of critical infrastructure and services by monitoring, analyzing, and taking action to remedy/resolve network, system, and application performance issues and security events. Main responsibilities include: · Support availability of our multi-technology resilient network built on private fiber, private wireless, leased services, and DMVPN architectures for mission-critical services. · Enable automation with upgrades and updates using Python and Ansible to keep our infrastructure current and secure. · Beyond infrastructure, support availability for server, backups, and applications. · Act as our major incident manager during infrequent but visible outages. · Resolve incidents and communicate with all levels in the organization following standard procedures and ensuring adherence to service level agreements using our Maximo ticketing system. · Lead the CAB and oversee the change management program and other operational activities such as DR testing. · Utilize various monitoring and management tools for event detection, problem identification, trending or historical analysis, and take corrective or remedial actions where appropriate. · Recommend and oversee implementation of additional monitoring efforts to promote proactive incident detection and response, preventive maintenance, and change management practices. · Respond to information requests from business customers, telecommunications providers, and interconnected utilities, and coordinate planned or unplanned outages with appropriate parties. · Monitor and triage backup, network, anti-virus, and other security or operational alerts as they are generated throughout the day. · Participate in a 24x7 on-call rotation. Qualifications · Bachelor’s degree in a technology related field and 3+ years of experience in IT operations OR 2+ years post high school education in a technology related field and 5+ years of experience in IT operations. · Strong network troubleshooting skills. Working knowledge and maintenance of WANs, LANs, routing protocols, SNMP, Internet Protocol Suites and Cisco networking equipment. · Deep understanding of the OSI and TCP/IP model. · Experiences with IPv4 addressing, subnetting, routing protocol (OSPF and BGP) and switching (VLAN, VTP, Spanning Tree, etc...) · Experience with Cisco IOS upgrades and familiar with Infoblox. · Good understanding of how DHCP and DNS work. · Knowledge of MPLS, TDM and RF network transmission systems and integration of these technologies in a large-scale, complex, regional network is a plus. · Excellent written and oral communication and interpersonal skills with demonstrated ability to relate complex technical issues to non-technical audiences. · Experience with SolarWinds Orion and SIEM tools to proactively find and prevent potential problems. · Experience in application, system, and network monitoring and incident response. · Advanced knowledge of change management, incident response and operations management practices. · Formal ITIL training is preferred with ability to remain calm in high pressure situations · Knowledge of operating systems (Windows, Linux, VMWare) and server and storage concepts (SAN principles, high-availability, clustering) and patch management practices is a plus. Office Working conditions: While performing the duties of this job, employees are regularly required to sit for extended periods of time, walk and stand; talk both in person and by telephone; use hands and fingers to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Vision abilities include close and distant focus. The noise level in the work environment is usually quiet to moderate. May on occasion be exposed to loud sounds and distracting noise levels. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. Some travel to member cooperatives, regulatory agencies other electric utilities and regional meetings/events. Apply Qualified professionals will find we have a lot to offer: competitive compensation, continued education, an on-site workout facility, generous retirement plan, along with many more benefits. Qualified candidates, please apply at www.greatriverenergy.com under the Careers page by July 7, 2022. Great River Energy values diversity, equity and inclusion and we are an equal employment opportunity employer. > Position Operations Analyst - NOC Location US:MN:Elk River Req ID 124

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