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KS Energy Services Hotline Specialist in Eau Claire, Wisconsin

Hotline Specialist

Summary

Title:Hotline Specialist

ID:1257

Department:Administrative

Location:Eau Claire, Wisconsin

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Description

We are seeking a highly motivated, dependable, Hotline Specialist to join our team! Nature of Work:

This position serves as the link between client work orders, KS field crews, and Diggers Hotline. The position is responsible for reporting job information to ensure underground facilities are marked and job paperwork is provided to the field prior to work starting. Duties and Responsibilities: Duties listed below may vary in terms of importance and other duties may be added or eliminated as this position develops.

  • Access client system and maps to obtain work order details and required completion dates.

  • Create tickets based on work order information in Diggers Hotline ProPortal (web-based system) to have facilities located

  • Print, collate, and distribute work packets assigned to KS from client

  • Document work schedule in client’s system

  • Update job tracking spreadsheets daily

    Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

  • High School diploma or GED is required.

  • Minimum of 3 years of office clerical experience, preferably in an office that supports field operations.

  • Above average computer skills including MS Office and ability to learn and adapt to various unique user interfaces.

  • Strong attention to detail and data accuracy.

  • Strong communication skills including ability to provide exceptional customer service to both internal and external clients.

  • Ability to read, navigate, and plan using complicated maps.

  • Ability to organize and plan your work and meet deadlines.

    Desirable Qualifications:

  • Familiarity and understanding of underground utility facilities, Wisconsin state law, and role of Diggers Hotline preferred.

  • Familiar with maps and providing directions using North, South, East & West.

  • Previous work experience in an office that supports field work.

    Work Conditions/Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Additional time and effort may be required to accomplish company and individual objectives and to provide a high level of service to our clients.

  • Most of the work will be performed in an office environment.

    About KS: Every day, we install the pipes and cables that power our lives--from lighting offices to heating homes. While this paints a pretty picture, our work is just pretty tough. We dig. We cut. We build. Every time we climb into a protected hole, we're taking a risk. The smallest mistake may cause an accident. This work demands safety, perfection, and efficiency. It's Mission: Impossible. At KS, we live for it. We build energy infrastructure that you depend on. In this industry, everyone is good. WE ARE BETTER!

    KS Energy Services is a family centered company, we value hard work, integrity and diversity. Working for KS Energy Services offers the opportunity for a rewarding career in the construction industry.

    We offer excellent compensation and industry-leading benefits, such as health, dental and vision insurance, life insurance, short-term and long-term disability, all starting on DAY 1. Eligible for Company 401(k) match after 90 days of service.

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