Xcel Energy Customer Care Clerk - Seasonal Job in Eau Claire, Wisconsin

Location(s): WI - Eau Claire

Do you want to start your career at a leading energy company with lots of room to grow? If you’re ready to work hard in an environment where you’ll be challenged, respected, and encouraged to develop your skills and talents, an entry-level job at Xcel Energy is your first step.

Are you looking for some extra cash and a flexible summer work option? Choose your own hours, and work anywhere between 15 and 40 hours a week with the option for overtime? No weekends or shifts after 6 pm? And $11/an hour?

Xcel Energy is currently hiring part-time, seasonal Customer Contact Clerks to complete data entry tasks over the summer. This position covers our peak season May – September, and the primary function is entering web service orders into the customer billing system.

You must attend a one-week, 40 hour training class, and training classes will be held from 8:30-17:00 the weeks of May 21, June 4, or June 11. After training, you can work as few as 15 hours a week all the way up to 40 – or even more if workload allows.

This is a temporary, seasonal position that could last up to, but not to exceed October 1, 2018.

Position Summary

The Clerk’s primary responsibility is to negotiate and process payments from Xcel Energy customers or to enter in service orders. Accountable for individual performance indicators of productivity and accuracy. Regular, reliable attendance is an essential job function.

Essential Responsibilities

  • Responsible for negotiating and processing payments and/or accurately entering in details from service orders via multiple communication channels. Performing consistently to meet objectives and goals. Performing work and handle customers in a professional and respectful manner.

  • Performing other limited duties as assigned, including projects as needed.

Minimum Requirements

  • High School education or equivalent required by the start date.

  • 1 year experience in a customer service environment preferred.

  • Strong attention to detail with a high degree of accuracy.

  • Ability to work independently and in multiple computer systems.

  • Must be results oriented.

  • Good verbal and written skills required.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: WI - Eau Claire || WI - Eau Claire || United States (US) || Operations || 66965:Customer Contact Ctr Skypark || Part-Time || Non-Bargaining ||

Requisition Number: 12443

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com