Xcel Energy Credit & Collections Associate II - Eau Claire, WI Job in Eau Claire, Wisconsin
Location(s): WI - Eau Claire
Do you want to start your career at a leading energy company with lots of room to grow? If you’re ready to work hard in an environment where you’ll be challenged, respected, and encouraged to develop your skills and talents, an entry-level job at Xcel Energy is your first step.
This position starts at $14.25 per hour with bilingual differentials available. New hires will be eligible for a $250 retention bonus at 4 months, 8 months, and 12 months (a total of $750) if employees are meeting expectations.
Due to the current pandemic circumstances, onboarding and new hire training will take place virtually until employees can safely return to the Eau Claire Skypark location. To accommodate this, all new hires will need to have access to reliable high speed internet, and a place in their home or other location where they can attend new hire training without interruption.
Schedule: Training Schedule: Monday - Friday 10:30am – 7:00pm (or) 11:30am – 8:00pm; permanent schedule options with start times between 10:30 and 11:30 will be reviewed during information sessions.
The Credit and Collections Associate II's primary responsibility is to provide accurate information to Xcel Energy customers in a professional and efficient manner by anticipating the customer’s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of Credit and Collections and productivity to ensure the overall financial objectives are achieved. Regular, reliable attendance is an essential job function.
Resolve customer inquiries concerning all credit and collections issues in a timely manner. Perform consistently to meet objectives and goals. Demonstrate personal accountability in areas of dependability and time management. Handle customer inquiries in an environment that requires a high tolerance for stress. De-escalate customer issues in a professional and respectful manner.
Performs other duties as assigned including work on special projects as needed.
1+ year credit/customer service experience.
High School Diploma or equivalent.
Ability to communicate clearly and professionally, both written and verbal.
Ability to research and resolve complex customer issues and possess strong decision making and analytical skills.
Problem Solving Skills.
Navigate multiple computer systems and applications.
Bilingual/Spanish experience is a plus.
Military Experience considered.
Steps in Xcel Energy’s hiring process
All qualified candidates will be sent an online assessment via e-mail. Applicants must successfully pass in order to be further considered.
Candidates who successfully pass the assessment will be contacted to come in for an information session and interview.
After attending our information session/interview, our Team Leaders will calibrate to decide which candidates are best qualified and offers will be made.
Candidates who accept the employment offer will be required to pass Xcel Energy’s background check and drug test. This process can take up to two weeks before clearance is issued.
After successful passing of the background check and drug test, candidates are ready to start the training class.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
Posting Notes: WI - Eau Claire || WI - Eau Claire || United States (US) || Customer And Innovation || 66989:Credit Call Ctr Centre Pointe || Full-Time || Non-Bargaining ||
Requisition Number: 25694
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at firstname.lastname@example.org