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FirstEnergy Corp. Manager, Operations Services in East Stroudsburg, Pennsylvania

Manager, Operations Services


East Stroudsburg, PA, US, 18301

Job Function: Distribution

Employee Type: Reg Full Time (FT)

Requisition ID: 36008

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with Met-Ed, a subsidiary of FirstEnergy Corp. [ME]

This position, located in East Stroudsburg, PA, is responsible for managing and integrating the customer operation center's activities from the initial request for service design and construction as well as the maintenance and repair of the distribution system to provide reliable service.

Responsibilities include:

  • Understanding and participating in business initiatives and contributing to the overall performance of the operating company.

  • Directing and developing staff responsible for work associated with Transmission & Distribution overhead and underground line construction, operations and maintenance.

  • Managing employees' performance to achieve established objectives.

  • Managing operations from initial request for service through design to construction.

  • Compiling and assessing data to track progress of work.

  • Working with directors, other managers and supervisors and engaging employees to establish and achieve scheduled milestones and appropriate benchmarking measures for safety, reliability, customer service, financial performance and compliance.

  • Responding to customer complaints and formal regulatory authority inquiries.

  • Overseeing preparation and subsequent control of area budget that addresses personnel, material, equipment, line construction, operation and maintenance.

  • Ensuring effective employee/contractor labor mix.

  • Developing effective working relationship with union local.

  • Constantly monitoring employee satisfaction and managing performance and development.

  • Ensuring appraisals and development plans are timely and that compensation is in line with objectives of initiatives.

  • Interpreting labor agreements thoroughly, understanding and applying labor agreements, human resources policies, and other Company regulations fairly and equitably for all employees.

  • Ensuring adherence to the FirstEnergy Preferred Practices, Manual of Operations, Construction Standards and the Accident Prevention Handbook.

  • Managing the emergency outage restoration process and provides assistance to other areas when needed.


  • Bachelor of Science Degree in a related discipline and a minimum of 7 years related work experience is required. Bachelor of Engineering degree from an ABET-accredited institution is preferred.

  • OR High School diploma / equivalent and a minimum of 10 years related work experience is required. Related work experience includes:

  • working knowledge of distribution engineering, transmission and distribution line construction and maintenance practices and overall district operations.

  • thorough understanding of the labor agreement, the National Electric Code and Company policies and standards.

  • Supervisory / leadership experience.

  • Able to learn other computerized applications such as, Customer Request Work Scheduling (CREWS), the Power Outage Reporting System (Power On) which provides information on location and expected duration of outages and Geographic Information Systems (GIS).

  • Possess effective leadership skills to communicate with and direct work of others that will ensure safety and produce satisfactory work results.

  • Excellent customer relations skills and strong communication skills to make clear, accurate and concise written and/or verbal reports.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team


Nearest Major Market: Scranton

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